Twenty Years of management experience

Michael J. Tavey

*** ******* ******

Midvale, Utah 84047

801-***-****

********@*****.***

Profile:

Twenty years of successful operational management. Served on numerous industry associations and task forces. Established policies and procedures that increased efficiencies and ensured complete state and federal compliance.

Skills:

Voice/Data Communication Quality Control Customer Service

P&L Responsibilities Fraud and Security Project Management

Corporate Training Call Center Management A/R Management

Sales and Telemarketing Consolidations Policies & Procedures

Experience:

Route Manager: G&K Services, 2008 - 2009

Salt Lake City, UT.

• anaged 125 customers in Utah Valley, Vernal and Roosevelt

•Ensured one stop customer service satisfaction

•Improved accounts receivables by fifteen percent

•Continually acquired new accounts and increased products

per customer

Route Manager: Schwan’s Corporation, 2007 – 2008

Salt Lake City, UT.

• Responsible for 500 customers in the Salt Lake City Valley

• Developed New Client accounts

•chieved 98 percent customer retention

•Accomplished second place growth in the office

•Developed a same time same day cycle

Store Manager: EZ Loan Services, 2006 – 2007

Salt Lake City, UT.

• Achieved and maintained fastest growing office in Utah

• Lowest delinquency and account write off

• Opened 9 new stores in Utah

• P&L responsibilities

Director of Operations: Certified Recovery Systems, 2003 – 2005

Houston, TX.

• Accounts receivable and apartment screening company

• Screened applications for over a 100 apartment complexes

•Performed background checks on all applicants

•Performed credit and personal reference checks

Division Director: FMA, 2000 – 2003

Houston, TX.

• Tracked productivity of 65 customer service associates, their supervisors and managers

• Incoming/outgoing calls

• Monthly customer service surveys

• Daily ASA on all incoming calls

• Continued improvement on associate tenure

Director of Operations: Computer Science Corporation, 1989 – 1999

Houston, TX

• Six business units consisting of 250 associates that serviced 17 states

• Incoming/Outgoing Customer Service

• Voice/ data communications

• Client Services

• Internal/external Customer Service

• Data entry

• Fleet operations

Education

Bachelors Degree in Business from Arizona State University

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