Business Administration

Christopher L. Jefferson

**** ******** ***** *****• Johns Creek, GA 30022 • 770-***-****

************@*****.***

EXPERIENCE:

Travelers Insurance Company, Outside Roofing Claims Adjuster, Alpharetta GA Aug 2009 - Apr 2010

• Investigated, evaluated, negotiated and resolved claims on losses of lesser value and complexity. Responsible for conducting roof claims in Metro Atlanta, GA area and surrounding counties as needed. Provided outstanding customer service.

• Determined coverage/compensability, facts of loss and degree of liability/exposure. Provided diagrams and calculations of the square footage of multiple areas inside and outside of the home. Capable of providing claim refunds up to $500 on location, immediately.

• Communicated effectively and positively with claimants and contractors to reach agreement on estimate of damages. Maintained quality claim files in accordance with appropriate best practices, recognized and implemented alternate means of resolutions.

• Provided voice-to-voice contact within 24 hours of first report. Obtained facts from insurers, claimants, and agents. Maintained contact throughout the life of the file, as needed. Worked closely with Unit Manager or mentor to promptly resolve claim issues.

EDUCATION: Bachelor of Science in Business Administration

The Citadel Military College of South Carolina May 2009

HONORS/ ACTIVITIES:

Chapel Color Guard, 2007 - 2008

Finance & Investment Club, 2007-2009

Human Affairs Officer/ Platoon Leader, 2008-2009

Dean’s List Award, (G.P.A. of 3.25 or higher on 4.0 Scale for academic semester)

Air Force ROTC (core curriculum)

Volunteer Work:

Hands on Atlanta~Global Soap Project, Norcross, GA Spring 2011 – Present

Atlanta-based Global Soap Project collect used hotel soap from across the United States. Instead of ending up in landfills, the soaps are cleaned and reprocessed for shipment to impoverished nations such as Haiti, Uganda, Kenya and Swaziland. Provided assistance in sorting, cleaning, cutting, and packaging soap for shipment. The soap is distributed all over to various organizations such as Heart for Africa, MedShare, AmeriCares, and Kenya Relief.

Leadership:

• As Cadet Platoon Leader, responsible for discipline, morale, cadet readiness, property accountability, inspections, and maintenance of 20 cadets under my supervision.

• As Division Inspector, accountable for ensuring rooms were clean and cadet’s needs were met for each individual’s assigned room. Performed weekly room inspections as directed.

• As Human Affairs Officer, served as counsel to cadets and event organization as it pertained to class company relations. Ensured the incoming Freshmen Cadets received and understood the policies and procedures according to the Cadet Guidebook. Provided counsel and assistance to individuals that portray or showed signs of difficulty in their transition.

• Member of Finance and Investment Club; periodically engaging in debates and discussions regarding domestic and international current events.

• Skills include: slide presentations, charts and graphs, spreadsheet development, Capstone Management program, time management, creative writing, human resources and organizational skills,

COMPUTER SKILLS:

MS Word MS PowerPoint MS Excel MS Access MS Outlook Visual Basic Xactimate

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