Customer Service Representative

Jose A. Ceja-Duran

**** ****** **** **. ******, TX 78744

Phone: 512-***-**** E-Mail: ************@*****.***

Objective

Being able to successfully provide a employer with a world-class experience is what I strive for.

Skills

Language Skills

Studied two years of Speech and Debate. During the duration I attended a rigorous debate course at the University of Texas at Austin. I also attended numerous seminars.

I speak fluent Spanish, as well as English. I studied French for three years but unfortunately I am not fluent. I understand more of it than what I speak. Took a Turkish beginners level course and I can distinguish a thing or two in Turkish.

Software/System Skills

Mac OS:

-Photoshop

-Final Cut Pro

-Run Torrents

-Microsoft Office

-Adobe Flash

-Vue

Windows:

-CAD

-Clean up disk space

Work History

Shell Room Dipper at Pure Casting Austin, TX 78702 Mar 2012 to April 2012

n Dip wax molds into ceramic slurry and then coat it in sand. Repeat the process four times. To later be filled with cast iron

Customer Service Representative at TxTag Austin, TX Jan 2011 to Jan 2012

• Duties consisted of answering phone calls and resolving issues such as late payment, insufficient funds on account, as well as opening new accounts. I was certified the responsibility to handle credit card information as part of my job.

All the information I received was filed on the company’s database.

Floor Technician at GCA Services Austin, TX 78723 Aug 2010 to Jan 2011

n Position consisted of scrubbing floors with a high-speed machine. As well as waxing and buffing floors. Also, cleaning carpets using a bonnet scrubber and extractor machine.

Election Clerk at Travis County Election Division Austin, TX May 2009 to Nov 2009

• Sign-in voters to vote. Provide them with the necessary items to vote electronically.

• Made sure all the paper work is on file.

Education

Austin Community College at Austin, TX Aug 2010 to Dec 2011

Architectural and Engineering Computer Aided Design

Teaches us how to create structures using computer software. Which ultimately helps in the long run to be a better design specialist.

• Somewhat knowledgeable of CAD, but not fully.

Travis High School Austin, TX Aug 2006 to Jun 2010

Media Entertainment and Technology (MET) Academy

Focuses on using computer software to create videos, music, art, and video games.

References

Pure Casting

Sebastian Cruz 512-***-****

TxTag Lead CSR

Alan Gaytan 512-***-****

GCA Services Supervisor

Cindy Martinez 512-***-****

Travis County Election Division

Anne Guillen 512-***-****

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