Training Manager
Resume:
CURRICULUM-VITAE
Name : Manish Haresh Kumar Jhurani
Date of Birth : 24th July 1979
Address : */*, ******* *****,
Nr. Ankur Bus Stand,
Naranpura, Ahmedabad - 380013.
Telephone No : 91-79-652*-****
E-mail : ********@*****.***
*********@*****.***
Sex : Male
Marital Status : Married
Languages Known : Sindhi, English, Hindi, Gujarati, Marathi &
Bengali.
Educational Qualifications :
Have studied throughout in English Medium from the reputed schools of Mumbai & Ahmedabad.
1. Passed S.S.C from Gujarat Board in the year 1995.
2. Passed Diploma in Digital Electronics in the year 2000.
3. Passed PDGBA (Marketing) from Symbiosis Center for Distance Learning in
the year 2010.
Additional Qualifications :
• Have Good Knowledge of MS Office and Internet. Have good communication skills
and analytical ability.
• Cleared Licentiate Examination from III in 2008.
Professional Training :
• I have undergone 2 months rigorous training on CRM package from Karrox Technologies ltd. Also have attended many in house training organized by the company. The Training included Accent neutralization, Customer Service and Relationship, Telephone etiquettes and telesales, listening and interaction skills, Slang and idioms.
• 1 month training included modules on IC – 33terms by ILF&SL. The training included Soft Skills on Presentations, Delivery of Training. The training also included SOPM and Sales programs run by the company.
• Trained on Certified Professional Behavioral Analyst ( CPBA )
• Trained on Coaching Skills, Managerial Development Program, Presentation Skills.
Current Profile :
I am currently working as an Area Training Manager with SBI Life Insurance Co. Ltd.
Current Job Responsibilities :
At SBI Life Insurance Company Ltd, I take care of the Training Department for the State of Gujarat. I along with my team of 6 Training Managers am involved in the following training Programs. I am responsible in my region for
• Training and Development Strategy
• Annual Budgets Forecasting and Cost Control
• Curriculum Design & Development
• Vendor Identification, Selection and Management
• Facilitation, Governance, and Program Management
• Leadership & Management Development
• Team Building and Outbound Training
• e-learning and Virtual Learning
• Performance Management System
• Reward and Recognition Framework
1. We are overseeing the Capability Development, TNI, Induction & functional trainings for the entire company covering life insurance industry, LI products, selling aspects & the operations process.
2. We are providing the functional (products, process & systems) training for:
Retail & Corporate Sales / Marketing Teams.
Operations & Branch Service Teams.
Agents / Brokers.
Corporate Agents & Channel Partners.
3. We are providing selling skills training for sales teams and pre-licensing training for agents.
4. As an Area Training Manager, I am involved in strategizing, planning, executing and follow up for the training programs which are to be conducted by my team.
5. As an Area Training Manager, I am involved in Joint Session, Sit Through as well as Observational sessions for my team.
6. As an Area Training Manager, I do traction and performance reviews for my team.
7. As a Sr. Training Manager have effectively trained more than 200 Employees / Trainees / Agents per month.
8. As a Sr. Training Manager have played a pivotal role in handling induction & functional training for over 2,000 Employees / Trainees / Agents / Channel Partners.
Achievements at SBI Life Insurance Co. Ltd
1. Significantly formulated over 50 hours of training content.
2. Instrumental in devising the training processes to achieve standardization & high efficiency/quality in training management & training operations.
3. Holds the distinction of identifying the optimum training solutions to meet the complex & diverse training needs of various stakeholders.
4. Played a pivotal role in raising the training function from scratch to an appreciable level in a limited time frame.
5. Awarded No. 1 position Nationally for Knowledge on Products and Processes
Work Experience :
1. Worked as a Branch Training Officer with HDFC Standard Life Insurance Co. Ltd
from Feb 2007 to Dec 2007
2. Worked as a Project Manager for Juriscape from Feb -05 to Feb-07.
3. Worked as a Quality and Training Executive for E Serve International from Nov – 03
to Feb - 05.
4. Worked as a Team Leader for AZURE Technologies Pvt. Ltd from May – 01 till Nov –
03.
Job Responsibilities :
1. At HDFCSL. I was responsible for
1. Overseeing Training & Development operation at branch level for Agency & region leave for Banc assurance.
2. Conducting IC 33 Training for the New Agent Advisors
3. Conducting the Sales and Product Training for the Advisors, SDM, CAM,
4. Responsible for the ULIP and the AML Certifications.
5. Coordinating in developing sales plans & strategies with sales team.
6. Ensure proper knowledge management among sales/operation team implemented by organization training program.
7. Effectively deployment of standard Operating procedure at various level of organization.
8. Conducting the Skill building sessions of the new and existing Sales Team in the areas of recruitment and development of agent advisors
1. At Juriscape, I was responsible to lead a team of 35 executives / teams - Operations /BPO / ITES/ (Call Center) by using my experience and to excel in that area by continuously learning & implementing new ideas. I am responsible to supervise the team on the Sales Campaign in the Operations Department and assisting in the development of Team leaders & Asst. Team Leaders. I am also carrying out supervisory responsibility in accordance with the company’s policies and applicable laws. I am also responsible for interviewing, hiring and monitoring, coaching and developing employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Managing customer service operations for rendering and achieving quality services. Responsible for resolving customer complaints on performance bottlenecks providing value added customer services by attending customer queries and issues.
3. At E Serve International, I was responsible for Quality Management & Process Management in which I was ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. Setting of Quality Monitoring tools and Methodologies and ensuring adherence to the same. Designing modifications for overall improvement in quality and service standards. Executing various quality improvements projects. In Process Management I was mapping clients requirements and coordinating in developing, implementing, migration and transitioning processes in line with the guidelines specified by the client. Creating & implementing workflows to facilitate structured support in all areas and issues. Overseeing process improvement initiatives through system changes, process re alignment/ redefining & efficiency management.
4. At AZURE, I was responsible to lead a team of 20 executives / teams - Operations /BPO / ITES/ (Call Center) by using my experience and to excel in that area by continuously learning & implementing new ideas. Motivating each team member. Monitoring team members' performance. Implementing corrective actions and training as required. Maintain discipline within team. Preparation and submission of periodic reports, MIS to client. Handle escalated calls. Ensuring complete satisfaction of the customers / clients. Ownership of the entire process. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels. Conceptualizing & developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.
Areas of Expertise
Training Management:-
1. Conceptualizing & developing training & development initiatives for improved productivity, building capability and quality enhancement.
2. Utilizing the learning matrix system & online assessment application for training purposes.
3. Undertaking validation & development of courses and training material as well as involved in training evaluation and assessing effectiveness.
4. Identifying training needs across levels through mapping of skills required for different roles and analysis of the existing level of competencies.
5. Conducting training, knowledge tests and training to bridge the process gaps and updating of new requirements, identifying the learning gaps and plan training to address same.
People Management:-
1. Leading, training & monitoring the team to ensure efficiency in business operations and meeting of individual & group targets.
2. Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team members.
Extra Curricular Activities :
Have played Kabaddi & Cricket at College Level, was the Captain of the Kabaddi team and have won
the Intercollegiate Championship for Two consecutive years. Also taken part in the singing, drama and intercollegiate programs in the college and anchored shows in the college.
Hobbies :
Listening to music, sports, watching movies, traveling and singing.
References :
Would be provided on request.
Contact this candidate