Management

QUALIFICATIONS PROFILE

Remarkably astute, dedicated, and tenacious professional offering broad-based experience in Management, Purchasing, and Sales. Show competency in directing highly profitable business, coupled with recognized ability in improving operational efficiency and productivity while significantly reducing costs. Demonstrate keen expertise in establishing and implementing effective marketing strategies to increase sales and customer service levels. Totally dedicated to training and mentoring employees to foster team unity toward achievement of corporate goals and objectives. Extremely capable to multi-task in a vastly competitive, fast-paced, and quota-driven environment with dedication to operational excellence.

AREAS OF EXPERTISE

- Business Management and Operations

- Sales Action Plans and Development

- Marketing Campaigns and Merchandising

- Leadership, Training, and Team Building

- Outstanding Customer / Vendor Relations

- Continuous Process / Performance Improvement

- Budget Implementation and Cost Control

- Financial Analysis and Reporting

- Time Management and Prioritization

- Problem Resolution and Decision Making

- Strong Analytical with Interpersonal Skills

- Articulate Oral and Written Communication

EMPLOYMENT HISTORY

REAL ESTATE AGENT 2009

THE REAL ESTATE COMPANY - LUBBOCK, TX

Instrumental in promoting sales of properties through advertisements, open houses, and participation in multiple listing services. Built and cultivated strong business relationships with clients to provide total satisfaction as well as to generate referrals and repeat business.

Notable Accomplishment:

- Worked in a nationally recognized office providing assistance to clients in all aspects of real estate sales and service

REAL ESTATE AGENT 2006–2008

DONNA DUBOSE REALTORS - LUBBOCK, TX

Served as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.

Notable Accomplishment:

- Regularly communicated with clients to identify their needs and financial goals and to help them meet their objectives in finding their dream home

OPERATIONS / SALES MANAGER 1998–2008

DOROTHY’S / BERGMAN’S - LUBBOCK, TX

Directed and coordinated daily operational aspects of a trendy women’s retail store focused on areas of sales, marketing, and customer service. Spearheaded, trained, and mentored colleagues to develop their competencies in establishing long-term quality relationships with customers. Conceptualized and implemented marketing strategies, advertising campaigns, and sales promotions.

Notable Accomplishments:

- Skyrocketed sales from $600K to $2M within three years through demonstration of high-degree of personal commitment

- Played a vital role in maintaining high profit margin in spite of fiercely competitive environment

- Demonstrated exemplary closing abilities and proven effectiveness in reading buy signals

- Extensively traveled in the United States and Italy to buy shoes, clothing, accessories and fur’s for the store

CUSTOMER SERVICE REPRESENTATIVE 2004–2006

CINGULAR WIRELESS CALL CENTER - LUBBOCK, TX

Interacted with customers to provide information in response to inquiries about products and services as well as to address and resolve technical problems and billing issues in a timely manner. Recorded and compiled customer interactions and transactions, noted details of inquiries, complaints, and comments, as well as actions taken.

Notable Accomplishment:

- Primarily held responsible for responding to customer’s incoming calls for sales and customer service in the Lubbock, Texas Call Center

OWNER 2003–2004

BUD’S MEN’S SHOP - LUBBOCK, TX

Provided expert oversight and guidance to an upscale men’s retail, full-service clothing store consisting of more than eight employees and in excess to $1.4M annual sales. Meticulously led all facets of store operations primarily in management, human resources, account payable / receivable, communications, sales, and sales training. Fostered a positive working attitude to develop high team morale toward fulfillment of organizational goals and objectives.

Notable Accomplishments:

- Increased sales of Bud’s Men Shop from $550K to $1.4M through demonstration of exemplary performance, dedication and motivation for a period of one year and a half

- Extensively traveled to nationwide clothing markets to seek out products and services and to analyze market trends

CUSTOMER SERVICE TECHNICIAN 1990–1998

SBC COMMUNICATIONS - LUBBOCK, TX

Serviced more than 55 million access lines nationwide and provided excellent customer service at all times. Displayed unsurpassed leadership and expertise in the implementation of new information.

Notable Accomplishments:

- Recognized as a productive team member for one the world’s largest leading data, voice, and Internet service providers

- Ranked as “Top Representative” and received numerous customer accommodations during tenure

PRIOR WORK EXPERIENCE

CO-OWNER / MANAGER - Berg Smith, Lubbock, TX

DEPARTMENT MANAGER - Mervyn’s Department Store, Dallas and Lubbock, TX

STORE MANAGER - Zale’s Jewelers, Mission Division, Dallas, Lubbock, Midland, and Tyler TX / Shreveport, LA

EDUCATION and CREDENTIALS

TEXAS REAL ESTATE AGENT COURSE, GRADUATED

- The Academy of Regulated Real Estate Courses (TARREC), Lubbock, TX: 2006

COMPUTER REFRESHER CLASS - South Plains College, Lubbock, TX: 2006

DEGREE IN INTERIOR DESIGN - Interior Design Institute, Las Angeles, CA: 1998–1999

TEXAS REAL ESTATE SALES CLASSES, GRADUATED - Houston Community College, Houston, TX: 1980–1981

COURSEWORK IN BUSINESS - Texas Tech University, Lubbock, TX: 1976–1978

PROFESSIONAL TRAINING

Attended 1200+ hours training on Computer, Sales, Customer Relations, Management Techniques, Team Building and others

Ranked in the Top 5% of each class in testing on and reviews of course material

PROFESSIONAL AFFILIATIONS

Member, The National Real Estate Association

Member, The Texas Real Estate Association

Member, The Lubbock Real Estate Association

Graduate and Alumni, The Texas Real Estate Leadership Program; Mentoring New Members and Participating in the Texas Real Estate Political Action (TREPAC) Committee

Merchant Advisory Board Member, Dallas Apparel Market

Member, Texas Tech University Museum Association

COMMUNITY INVOLVEMENT

Member, Lubbock Lions Club, Friend of the Library, Lubbock, TX

Area Coordinator, United Way; Assisted in the Fall 2009 Goal for the Lubbock Real Estate Association

Fund Raising Committee Member, Lubbock Heart Association; Lubbock Cancer Society; Lubbock Diabetes Association; Texas Tech University Public Television and Radio Stations; Children’s Advocacy Center of the South Plains (CASA); Joe Arrington Cancer Center; Lubbock Symphony Orchestra

Successfully raised more than $50K in donations in the last four years

TECHNICAL PROFICIENCY

MS Office Suite: Excel, Word, PowerPoint, and Outlook

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