Customer Service Representative

Ashlea Stevens

**** ****** **** *** #***, Hilliard Ohio 43026

Home: 614-***-****

******.*******@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with over 5+ years of experience.

Core Strengths

Training development

Telephone inquiries

Customer service

Telecommunication skills

Multi-line phone usage

Adaptability

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Fast learner

Strong client relations

Energetic work attitude

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Verification Customer Service Representative

February 2007-June 2012

Safelite Solutions- Columbus, Ohio

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Cross-trained and provided back-up for other customer service representatives when needed. Implemented new processes and systems for improving customer service satisfaction. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments.

Customer Service Representative

October 2005-February 2007

Teleperformance USA- Columbus, Ohio

Assisted customers via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Cross-trained and provided back-up for other customer service representatives when needed.

Educational Background

Gulf Coast High School, 2003

Naples, Florida, USA

High School Diploma

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