Customer Service Manager

Darrell James Moore Jr.

*** *. * **** **. - Fort Worth, TX 76164

Phone: 817-***-**** - Email: Dmoore115 @gmail.com

OBJECTIVE

To secure a position that will best utilize my skills.

TECHNICAL SKILLS

Able to hand solder surface mount components

Proficient in determining voltage, current, resistance and power by calculations and

measurement

Operate test equipment: multimeter, oscilloscopes, logic probes

Install and setup CDs, sound cards, modems, and scanners

Implement system upgrade includes hard drives and ROM

Windows 95/98/XP/Vista and Microsoft Office

Possess excellent interpersonal, communication, and team skills

Exposure to assembly language programming

EDUCATION

ITT TECHNICAL INSTITUTE, Arlington, TX Graduated: June 2007

Associate of Applied Science Degree, Computer Electronic Engineering Technology

Recognized for Exceptional Attendance

Recognized for Honors

WORK EXPERIENCE

Jcpenney RLC, Haslet, TX September 2011-December 2011

Packer

Pack shoes for shipping

Pick orders from inventory to be shipped

Check inventory for errors

Load truck for shipping

Print shipping labels for orders

Q-Edge, Alliance, TX July 2010- September 2011

Rework Technician

Diagnose, repair, and Assemble Apple computers

Keep Track of and order new material needed for repairs

Send out daily report using Lotus

Denny's Restaurant, Ft. Worth, TX June 2005-September 2007

Unit Aide/Server

As a Unit Aide, I serve as the manager-on-duty in the absence of the Restaurant Manager

Responsible for customer service and customer satisfaction

Serve as supervisor for servers

Take the customers orders

Cashier duties

End of day paperwork

Cook duties when necessary

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