Customer Service Manager

Kate Davis

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**** ********** **** ***** *******, GA 30075

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404-***-**** *******@*****.***

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Career Overview

Detail-oriented and driven Executive Assistant with 3+ years proven expertise in problem solving and managing daily office functions.

Skill Highlights

• Microsoft Office Suite

• Adobe Creative Suite

• Spreadsheet development

• CRM Systems

• Salesforce

• Report development

• Problem resolution

• Administrative support

• Schedule management

• Critical thinking

• Meets/exceeds goals

• Self-starter

• Attention to detail

• Staff motivation

Core Accomplishments

Management Support:

-Ensured smooth operations by supporting executive team

Data Organization

-Improved office organization by compiling financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions

Multitasking

-Answered multiple phone lines and transferred calls to corresponding departments within high volume environments

-Performed administration tasks such as filing, developing spreadsheets, creating PowerPoint presentations, faxing reports, photocopying collateral and scanning documents for inter-departmental use

Customer Service

-Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

Monthly Reporting

-Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Training

-Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results

-Responsible for training all new employees to ensure continued quality of customer service

Recent Employment

ContinuousHealth, Atlanta, GA

Account Manager, July 2010-April 2012

• Interact with employees, Human Resource Representatives, and CFOs

• On call 24/7 to ensure that all clients are promptly attended to

• Set up and maintain custom-tailored portals for each client

• Serve as a liaison between peer account managers, employees, and Human Resource Managers

• Follow up on accounts and promoting our ongoing service

• Caring for sensitive documentation and remaining HIPAA compliant

• Developed organizational systems to prioritize daily responsibilities and self-manage accounts

• Managed dynamic account elements personally to minimize stress for the employers

• Educated employees about Health Care Reform and what it means to them

• Reading individual SPDs to create personalized documentation for each client

Churchill’s Pub, Marietta, GA

Bartender/Manager, November 2008-April 2010

• Aided in both incoming and outgoing payments

• Keeping an upbeat and friendly environment

• Interviewed and trained new employees

• Maintained safety in the workplace

• Managed up to seven employees in a fast paced environment

• Assisted in general upkeep to remain compliant with health and safety codes

Regal Nissan, Roswell, GA

Front Desk, April 2005 – November 2008

• Provided clerical support services and prepared charges for client invoices

• Maintained active and prospective client profiles through CRM software

• Managed various scheduling such as the meeting rooms and test drives

• Processed and entered invoices

• Maintained the dealership’s key drawer

• Supported the General Manager, Sales Managers, and Sales workers in their duties

• Assisted in follow up

• Worked daily with multi-line phone systems

• Various forms of data entry

• Learned new tasks whenever possible to help the business run more smoothly

EDUCATION

• Alan C. Pope High School Class of 2005 Final GPA: 3.4

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