Manager Customer Service

Amer Abdullah

**** */* *.***** Ave. Chicago,Illinois 60626

Primary Phone: 773-***-****, Secondary Phone: 847-***-****

Email: *********@***.***

Highlights of Qualifications

Excellent organizational, interpersonal and customer service skills

Effective working in self management projects and as a member of a team

Decision maker who is well organized, resourceful and efficient

Proficient with: DOS, Windows, Internet Explorer,

MS Word, MS Excel, LAN Mark 1, LAN Mark 2,

Systems 21, B Squirrel, 10 Key, Opera, Fidelio, Micros and PMS

Determined, honest and responsible

Well experienced in hospitality management,retail sales and cash handling

Education

Business Management & General Accounting 09/1993-10/1995

Harry S. Truman College, Chicago, IL

Work Experience

Hilton Garden Inn 08/2011-Current

Balance cashiers’ revenue for the day

Oversee day to day operations per security

and housekeeping

Accommodate special guest requests

Close current day

Supervise front desk agents

Block rooms for VIP arrivals on a daily basis

Balance front office revenue

Balance and transmit credit cards to the bank

Check in/out guests

Balance hotel revenue and send to corporate office

Holiday Inn Northshore 01/2009-08/2011

Balance cashiers’ and food and beverage revenue for the day

Oversee day to day operations per security, room service

and housekeeping

Accommodate special guest requests

Close current day

Supervise front desk agents and food and beverage employees

Block rooms for VIP arrivals on a daily basis

Balance front office and food and beverage revenue

Balance and transmit credit cards to the bank

Check in/out guests

Balance hotel revenue and send to corporate office

Hosen Management 06/2004-01/2009

Show vacancies and call potential clients as needed basis

Balance property monthly revenue

Make annual lease and implement property policy

General accounting and office functions

Audit payroll/balance hours

Contact maintenance for daily task completion

Collect rent

Night Manager, Le Meridien, Chicago Downtown, IL 08/2003-06/2004

Oversee day to day operations per security, room service

and house keeping

Check in/out guests

Accommodate special guest requests

Supervise front desk agents and food and beverage employees

Close current day

Block rooms for VIP arrivals on a daily basis

Schedule nightshift employees

Balance front office and food and beverage revenue

Balance hotel revenue and send to corporate office

Assistant Manager, Marriott Courtyard, Des Plaines, IL 11/2002-08/2003

Balance cashier worksheet and food and beverage revenue

Run preliminary audit

Perform end of day closeout

Check in/out guests

Assistant Manager, Rosemont Suites, Rosemont, IL 10/1998-11/2002

Balance cashiers and food and beverage revenue for the day

Balance all revenue and closing out of the day

Balance hotel management revenue reports and send to corporate office

Check in/out guests

Payroll

Supervise security, housekeeping and room service

Perform basic accounting duties

Night Auditor / Front Desk, Drake Oakbrook, IL 01/1996-10/1998

Check in/out guests

Take discrepant rooms’ reports to pre-block VIPs and corporate clients

Balance front desk reports and food and beverage revenue

Close out the day after balancing all hotel revenue

Balance management reports and send to corporate office via fax

Perform basic accounting duties

Contact this candidate