Greenwood, IN *6143
To work for an organization that is focused on customer satisfaction, and training & development of their employees. I take pride in exceeding customer satisfaction. I enjoy working with & meeting new people.
12/07 to present Director of Housekeeping, Omni Severin hotel, Indianapolis, IN 317-***-****
Responsible for Housekeeping and Laundry operations of 424 room, 4 diamond hotel. Improved guest satisfaction cleanliness scores, employee turn over, associate opinion survey. Installed Supply Consumption for expenses, written inspections. Transitioned hotel through $8M guestroom renovation.
6/04 to 12/07 Executive Housekeeper, Adam’s Mark hotel, Indianapolis, IN 317-***-****
Responsible for Housekeeping operations of 407 room hotel. Installed employee call-off points tracking system. Improved cart appearance, timeliness of reviews, employee moral, turn over, quality of guest rooms. Manager Of The Year for 2005.
05/03 to 6/04 General Manager, Extended Stay America hotel, Indianapolis, IN 317-***-****
Responsible for all hotel operations. Emphasis on weekly guests. Improved corporate rating from “distressed” to “satisfactory” by improving overall cleanliness and guest satisfaction. Improved annual occupancy by 10%.
03/02to 05/03 Assistant General Manager, Donatos Pizza, Greenwood, IN 317-***-****
Responsible for overall operations of restaurant, with annual sales of $900k/yr. Managed staff of 20 associates. Responsible for Food Cost, inventory, hiring & training of new-hires.
11/99 to 01/02 Executive Housekeeper, Embassy Suites Hotel Indianapolis Downtown 317-***-****
Managed staff of 55 employees of the Housekeeping & Laundry departments in all phases of Housekeeping operations. Responsible for the satisfaction of hotel guests through direct contact, & quality of suites & public areas. Coordinated with other departments in day to day operations of hotel. Improved team opinion survey by 15%.
9/98 to 11/99 Executive Housekeeper, Palm Beach Gardens Marriott, Palm Beach Gardens, FL 561-***-****
Managed staff of 40 employees of the Housekeeping department in all phases of Housekeeping operations. Coordinated with outside Laundry plant in quality of linen & inventory levels. Cut costs of outsourced Laundry by 30%. Able to finance competitive department wage increases with hotel only having to pay 50% of increase.
*Total Hospitality Management experience is 24 yrs. Also worked for Hyatt Hotels 5yrs.