Customer Service Representative
Resume:
Cesclie Howard
Houston, Texas 77061
**************@*****.***
Summary:
With ten years of customer service experience with an emphasis in trouble- shooting, cost center accounting and training, and administrative support. Well developed professional communication, organizational and management skills. Team-oriented and self motivated with standard core computer competencies. An advocate of efficiently learning new tasks and techniques to properly align with organizational principles and goals.
Accomplishments:
Microsoft Suite
QuickBooks
Windows
Unix
Inventory ( M.R.P.) System
Windows Outlook
Employment: Verizon Wireless LLC Houston, Texas
Senior Wireless Data Technical Support
• Provided technical support to workers in information processing departments.
• Developed work goals and department projects.
• Assigned and coordinated work projects such as converting to new hardware and software.
• Designated staff assignments, established work priorities and evaluated cost and time requirements.
• Reviewed completed programs to ensure that goals were met.
• Consulted with user to identify current operating procedures and clarify program objectives.
• Read manuals, periodicals and technical reports to learn ways to develop programs that met user requirements.
Texas Workforce Commission Houston, Texas
Unemployment Insurance Specialist
• Explained and interpreted company insurance program to employees and dependents.
• Answered questions regarding benefits, such as pension, retirement plan, group medical insurance, life insurance and workers' compensation.
• Corresponded with and telephoned physicians, hospitals and employees regarding claims.
Consumer Access Inc. Houston, Texas
Customer Service Representative 1
• Contacted representatives of government, business and industrial organizations to solicit business for data processing establishment.
• Called on prospective clients to explain types of services provided by establishment such as inventory control, payroll processing, data conversion, sales analysis and financial reporting.
• Analyzed data processing requirements of prospective clients and drew up prospectuses of data processing plans designed specifically to serve clients' needs.
• Conferred with personnel of organizational units involved to analyze current operational procedures, identify problems and learn specific input and output requirements, such as forms of data input, how data was to be summarized and formats for reports.
• Wrote detailed description of user needs, program functions and steps required to develop and modify computer program.
Education: Compton Senior High School Los Angeles, California
Diploma
Other: • Work well in a high pressure environment.
• Well-organized and efficient.
• Strong training skills.
• Skilled with computer systems and software.
• Skilled at organizing complex projects, defining project priorities, and delegating tasks.
References: Available upon request
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