Project Quality
Resume:
Shivangi Pandey
******.**********@*****.***
Residential Address
3B, 3rd floor, Nil Block,Malviya nagar,Delhi
Mobile: 965*******
Passport No: H2743769
Personal Details
Sex: Female
Nationality: Indian
Languages: French, English, Hindi
Date of Birth: 01 March 1985
Career Objective
To utilize my knowledge in French to obtain a challenging assignment in a reputed organization where my potentials get a positive approach and where I can learn and grow both personally and professionally. Last but not the least, to be an integral part of a dynamic communicative team that strives to deliver reliable, high quality and innovative work.
Educational Qualification
• Perusing PGDBA Finance from Symbiosis (distance learning).
• B.A (Hons.) in French LANGUAGE AND LITERATURE from Jawaharlal Nehru University, New Delhi (2007).
• Class 12th from St. Paul’s Senior secondary school, Kathgodam, Nainital (2002)
• Class 10 th from St. Mary’s convent school, Dehradoon (2000)
• April 2005 - Passed 1st year of BA (H) English Course from Delhi University
• May 2005 - Cleared 5th Sem. Of French language from AFD (alliance Francaise de Delhi)
Technical Skills and Tools
Operating system: Windows
Packages: MS-Office Suite – Word, Excel & PowerPoint
Oracle applications :oracle 11i and oracle R12 applications
Brio: BMSIW Database
Personality Skills
Strong Verbal & Written Communication Skills
Good Analytical & Problem Solving Skills
Sincere, Hardworking and Dynamic
Ability to work independently
Awards and Recognition
• Won Kudos and Quinck award in IBM Daksh.
• Won Ovation award (Best team) in IBM Daksh.
• Won most innovative individual award for maximum number of process improvements in IBM Daksh.
• Won YAR (You Are Recognized) award twice in oracle.
• Appreciation mails from Line Of Business and Business operations managers for my work.
• Have been appreciated by customer for taking ownership and initiative in solving the issues.
• Successful Knowledge transfer for IBM Daksh from France.
Professional Experience: 4 Years
Roles and Responsibilities (Project GBS IRO – F&A Operations)
Working as Business operations LEAD Analyst with IBM Global Process Services Pvt. Ltd 14-May-2009 till date.
• Successfully transitioned the Finance and Accounts (F&A) process in July 2009 from France.
• Prepare and analyze financial reports on contract management, forecasting on different projects, contract follow up and creation, management of non billable codes.
• Coordinate daily workload, processes timely and accurately routine administrative/accounting transactions and all related tasks given by more experienced accounting professionals and/or management. I ensure the delivery of a high quality product. Recommend improvements to existing procedures & processes.
Key responsibilities in IBM (Project GBS IRO- F&A Operations)
• Forecasting and actualizing the cost and revenue for GBS, IBM France
• Create reports on labor, Head Count, Cost, Expenses, Revenues, PTI, Contract GP, project forecasts, etc
• Check and review backlog for projects in sector
• Engage with SCF and opportunity owners for billing update and prepare monthly report on Invoicing status for Fixed price projects
• Gather vendor invoices for subcontracting from systems, and validate costs booked to ledger and accruals for services not yet invoiced and retrieve missing Po’s for subcontractors
• Follow up with Project managers and subcontracting team for timely claiming of SubK hours
• Prepare detailed cost and revenue report for Subcontractors for all time and material and Fixed Price contracts for financial sector
• Initiate and follow up Inter-Company Agreements (ICA) with requesting and performing countries
• Coordinate Non-ICA and DOU submission, and ICA process
• Check and follow up planned vs. actual B&P and NCE costs
• Support Bid&Proposal process for sector opportunities.
• Acted as back-up for other colleagues whenever required.
• Analyze the data and prepare reports for SW Europe and market place leaders
• Initiation and implementation of Process Improvements in COE.
• Translation of Standard Operating Procedure (SOP) from French to English and vice-versa
• Documenting and Preparing reports of the process
• Email communication and calls in French with Business operations managers and Projects managers in France.
• 100% quality and best feedback from French client from past three quarters.
Tools & Applications
• Hyperion BRIO, Siebel, Front End, ProPHET, MS Office, Internet based reporting applications
Trainings Attended
• Platinum Squad: Team building and team work
• Basic and Advance level Excel training
• Hyperion BRIO Advance Level
• Presentation skills
• Leaders foundation: leadership qualities and team management
• Finance for non-finance
Roles and Responsibilities (Oracle – Project Accounting Analyst-French LOB) 1.7 years
Worked as a FRENCH LANGUAGE EXPERT cum Project accounting Analyst in ORACLE INDIA LIMITED, Bangalore from 27- Sep- 2007 till 13- May- 09 .My team was into the validation and Maintenance of oracle projects (especially consulting) all over Europe and Middle East regions. I was also a part of fixed price processing team and generate revenue for all oracle projects, which are on fixed price basis. Apart from this my work includes running reports like the daily tracker, monthly quality analysis of the team, Managing the meetings, daily backlog reports etc.
Key responsibilities in Oracle:
1. Interpreting business trends and making recommendations for possible improvement strategies based upon revenue realization trends by country.
2. Part of FP revenue recognition team to recognize revenue for oracle for all fixed price projects and accordingly prepare loss accrual.
3. Testing’s for all new process rollouts Related to fixed price processing. Checking Macro functionality and automation of Percentage of completions.
3. Updating action plans weekly/monthly to reflect current status of activities.
4. Building relationships with line of business to understand current operational processes and identify possible gaps that may be contributing to lower customer satisfaction results.
5. Tracking and measuring action plans to isolate their effectiveness on improving senior management satisfaction; establishing matrices to be used for performance monitoring and reporting.
6. Planning for upcoming needs and implementing work processes in a proactive manner.
7. Staying abreast of industry and market practices for customer.
8. Quality management:
Sustaining the quality of process performance to defined standards. Have maintained 100% quality till date.
9. Training and development:
Providing floor support to the new hires during their OJT (on job training) within the process to build process knowledge, reduce TAT and also achieve team as well as individual goals.
Given boot camp trainings to the new joinees to help them understand the process.
• Worked as a freelance translator, Interpreter with MNC's and with Xinhua language solutions (did translation for Minda) for 2 years.
• Worked as a translator with Virgo India pvt. Ltd., which is a Delhi based company.
Extra Curricular Activities
• Won general knowledge quizzes during my school days.
• Had been an active member of Kallol during my College days, which is a Cultural club of JNU.
Date: 28-Aug-11
Place: Delhi (Shivangi Pandey)
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