Customer Service Sales

AARON O. MAYERS

*** ******** ** ***** *****, PA *9802 215-***-**** *********@*****.***

ASSISTANT STORE MANAGER

Seeking a position as a XXXXXXXXXX

CORE COMPETENCIES

STRATEGIC PLANNING MINDED VERSED IN CAPITAL & OPERATING BUDGETS CUSTOMER SERVICE CENTERED P&L ACCOUNTABILITY

COST CONTAINMENT PROJECT MANAGEMENT TEAM BUILDING FAST LEANER FLEXIBLE AND ABLE TO MANAGE TIME EFFECTIVELY EXCELLENT COMMUNICATIONS AND INTERPERSONAL SKILLS

VERSED IN MICROSOFT Access Excel Power Point Word Outlook Word Perfect

EDUCATION

CHEYNEY UNIVERSITY OF PENNSYLVANIA

BACHELORS OF SCIENCE: BUSINESS ADMINISTRATION

CONCENTRATION IN MANAGEMENT

Graduation Date: December 2008

Cheyney, PA

EXTRACURRICULAR ACTIVITIES

CHEYNEY UNIVERSITY BUSINESS CLUB 2007-2008

CHEYNEY UNIVERSITY FOOTBALL TEAM 2004-2006

EMPLOYMENT RECORD

SEARS HOLDING CORPORATION Kmart Assistance Store Manager 2008 Philadelphia, PA

RESOLVE customers' service complaints by performing activities such as exchanging merchandise.

Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.

Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard.

Monitor and proactively address outliers, customer satisfaction, sales, controllable costs, profit, margin, operational process.

Personally support, coach and develop team members, creating an environment where our associates can be successful.

UNITE SECURITY AFFILIATION CORPORATION SALES REPRESENTATIVE 2006-2007 Philadelphia, PA

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.

Answer customers' questions about products, prices, availability, product uses, and credit terms.

• Quote prices, credit terms and other bid specifications.

• Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.

• Negotiate prices and terms of sales and service agreements.

• Maintain customer records, using automated systems.

• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and cold calling.

• Prepare sales contracts for orders obtained, and submit orders for processing.

• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.

• Collaborate with colleagues to exchange information such as selling strategies and marketing information.

ACME SUPERMARKETS CUSTOMER SERVICE LEAD 2002-2004 Philadelphia, PA

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• Confer with customers by telephone or in person in order to provide information about products and services.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

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