Training Analyst

Vibin C Y E-mail Id- *****.***@*****.***

Mob: 095********

OBJECTIVES:

To procure a challenging array of operations in growth oriented environment enabling me to add value to the organization through a blend of varied experiences, and thereby enhance my skills and knowledge.

STRENGTHS:

Fast learner. Adapt well to changes and pressures in workplace

Proactive and self motivated

People management skills

Work effectively with diverse groups of people

Strong interpersonal skills

Ability to work well with individual at all levels.

Dedication toward the work allocated.

High energy level

PROFESSIONAL EXPERIENCE:

Altisource Business Solutions INC, BANGALORE

Process: Property Inspection and Preservation- US Client

Designation: Preservation Analyst (April 2009 to Feb 2011)

Designation 2: Analyst for Automation Initiatives (Feb 2011 to March 2011)

Last Designation: Functional Support Analyst (March 2011 till date)

Total Experience: 2 years 11 months

PRIMARY ROLE:

As Preservation Analyst (April 2009 to Feb 2011),

Co ordinate with US based vendors on calls to get the property preservation work done on REO properties.

New hire training, refresher training

Manage a team of two to ensure adequate training is provided to the new recruits and refresher training is completed on month to month basis for the internal staff.

Develop process manuals, guidelines and process charts as a part of process documentation.

Roll out Axentis tests on quarterly basis.

Handle training for US based vendors through Go To Meeting.

Conduct assessments for US based vendors and certify them to come on board.

Conduct refresher training for vendors for better performance and to help them meet expected timelines on work assignments.

Dispatch performance scorecard for vendors on a month to month basis.

As an Analyst for Automation Initiatives (Feb 2011 to March 2011),

In addition to the above mentioned responsibilities,

Identify Automation requirements, document and provide this information to technology team to start development effort.

Prepare Use Cases for User Acceptance Test (UAT)

Perform validations on the enhancements made; identify any bugs if found and report the same to the technology team.

Ensuring that the UAT phase is smooth and deployment is done by the technology team.

As Functional Support Analyst,

Maintain and Monitor .NET based application.

Administrative responsibilities.

Track Vendor SLA based on maintenance agreement.

Liaise with Business team to document requirements.

Ensure timely delivery of changes/enhancement by the vendor.

Track ICP/attendance

ACHIEVEMENTS:

I was rated OUTSTANDING in two consecutive appraisals, the only one to be credited within the entire team.

Secured third position in “Train the Trainer’s” Workshop.

Involved in different workshops including “Tools and Techniques” by Six Sigma Master Black Belt Arnab Ganguly.

Recognized by VP’s, Director’s and SM

INITIATIVES:

Formed the training team to improve on the learning mode and thus helping in a better learning ground for new candidates.

Developed the training modules for the internal team as well as for vendor training.

I have built different MS access forms and have been implemented by the team to record calls.

I have always been a part of process betterment and automation initiatives.

To identify best practices and to ensure implementation of the same to enhance productivity.

Built and successfully implemented MS access form and database for issue logging and tracking for the team.

COMPUTER SKILLS:

MS WORD

MS EXCEL

MS POWERPOINT

VISIO

MAIL MERGE

EMAIL EXTRACT USING MS ACCESS

MS ACCESS

SQL

EDUCATIONAL QUALIFICATION:

Science graduate from St. Joseph’s College, 2009 with an aggregate of 79%

Pre University from Jubilee College, 2006 with an aggregate of 79%

Secondary School from Jubilee School, 2004 with an aggregate of 80%

PERSONAL INFORMATION:

Full Name: Vibin C Y

Father’s Name: C P Yohannan

Address: #52 A, Lily House, 4th A Cross, Brindavan Layout,

Vijinapura, B’lore-560016

Date of Birth: 09/11/1988

Interests: Play and watch Cricket, Play Soccer

DECLARATION:

I confirm that the information provided is true to the best of my knowledge and belief.

Place: BANGALORE. Yours sincerely,

Date: VIBIN CY

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