Customer Service Maintenance

Michael Lee

Cell: 347-***-****

***********@*****.***

Objective: To obtain a challenging and rewarding position within a company that will afford me both knowledge and growth potential.

EXPERIENCE & BACKGROUND

Arch Auto Parts (Brooklyn, NY - 9/2011-2/2012)

Delivery Driver

Responsibilities include:

- Delivered and retrieved auto parts from various locations (within the Tri-state area) in a timely manner.

- Managed flow of petty cash, including Cash on Deliveries (COD), vehicle maintenance, toll charges and other expenditures; cash collection and transport between store branches; weekly submission of reports and voucher forms to store’s finance department.

- Ensured good quality customer service; addressed customer needs and responded to inquiries both via telephone and in-person.

- Safe and lawful operation of vehicle; vehicle maintenance, i.e. monitored daily gas level, milage, aesthetics, functionality, etc; safe transportation of goods to customers.

FAO Schwartz (New York, NY – 11/2010-3/2011)

Sales Associate (Seasonal Position)

Responsibilities include:

- Engage, guide and service guests as needed or requested.

- Processed purchases using computerized cash register

- Managed and maintained inventory within assigned area (10-15 aisles); maintained clean and organized appearance; restocked area as needed.

- Assist guests with delivery requests and inquires

Federal Express (Brooklyn, NY – 3/2001 – 9/2009)

Courier (9/2006 – 9/2009)

**Promoted within the Company**

Responsibilities included:

- Safe and lawful operation of Federal Express delivery vehicle.

- Load and secure high value packages to vehicle; sort items to be delivered according to delivery route.

- Coordinate and prepare delivery priority agenda for more than 200 parcels daily; plan and follow most efficient routes for timely delivery.

- Obtain signatures and payments, or arrange for recipients to make payments

- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

- Received messages or materials to be delivered, and information on recipients (i.e. names, addresses, telephone numbers, delivery instructions, etc.) via two-way radio.

Team Leader (9/2005 – 8/2006)

**Promoted within the Company**

Responsibilities included:

- Structure and mentor new hires

- Monitor and input attendance and bi-weekly invoices for staff of five

- Address, re-direct, and monitor package inquiries and customer service requests from neighboring FedEx sites

- Act as backup to other couriers to maintain timely and efficient delivery.

Cargo Handler (3/2001– 8/2005)

Responsibilities include:

- Operated machinery such as forklifts and freight conveyors.

- Safe and lawful operation of freight vehicles.

- Lifting and loading freight objects (100 pounds plus).

- Accurately count, secure, inspect and document descriptive information (i.e.weight, packing and identifying information) of all entrance and exit parcels daily (more than 3000 packages).

- Ensuring cargo is loaded and well secured to delivery vessel in a timely manner.

- Tag and sort parcels according to computer indicated delivery timeline.

EDUCATION: Institute of Audio Research (New York, NY – 2010 – 2011)

Area of Study: Audio Recording & Production Program

Degree Obtained

Medgar Evers College (Brooklyn, NY – 9/1999 – 6/2000)

Area of Study: Business Management

RELATED SKILLS

- Proficient with Microsoft Office 98-Vista

- Experience handling confidential issues and information

-Moderate internet researching skills

- Customer Service related skills

- Clerical and office skills

- Typing (45 – 50 wpm)

REFERENCES AVAILABLE UPON REQUEST

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