Customer Service Quality Assurance
Resume:
MICHAEL SUAREZ
Unit **
Chula Vista, Ca 91913
EXPERIENCE
Petsmart
Presentation Mgr. April 2010 - Present
The primary responsibilities of my position are the overall appearance of the store, merchandising, customer service, product replenishment and insuring inventory accuracy for a store which sales total 5.38 million a year. There is a total of 7 managers and 30 associates within the store.The management team trains and develops associates from all departments. My position directly reports to the Operations Mgr. and Store Mgr.
Blue Medical Supply
Warehouse Manager April 2008 - February 2010
Insured that all proper paperwork was completed for receiving, shipping, and the storage of Rx inventory. Responsible for planning and scheduling of delivery routes for 5 delivery drivers due to customer volume and refrigerated drugs. Ascertained that the warehouse staff followed proper
maintenance procedures. Distribution of workload for a staff of 5 warehouse employees and 5 delivery drivers. Directly communicated with the sales force regarding stock and replenishment dates. Heavily involved in corrective measures in order to insure customer satisfaction.
Qore Property Sciences
Engineering Field Tech June 2006 - August 2007
Responsible for inspection of concrete, soil densities and earthwork monitoring. Created detailed reports on inspections at all sites which were then approved by an Engineer. I attained 3 different inspection certifications while employed by Qore. Worked as a Quality Assurance inspector which included supervising personnel responsible for completing punch-out list for new establishments and remodels.
Tropic Fasteners
Account Specialist February 2005 - April 2006
Responsible for inside sales of various high volume clients throughout the United States, Caribbean and South America. Worked with over 90 manufacturers which we distributed product for. Responsible for insuring all blueprints were followed by manufacturers for specialty hardware.
Worked on proposals which would sometimes include bidding on hundreds of different hardware including specialty items, to obtain new clientele.
U-Haul
Manager January 2004 - October 2004
Responsible for managing high-activity store and with a staff of six employees. Developed training program for new employees, maintained an adequate supply of rental units. Coordinated the acquisition of new units and traveled to various cities to accomplish the task. Managed special projects.
Customer Service July 2003 - January 2004
Attended to clients needs in the rental process of moving vehicles and storage units in a high traffic location.
Try-Foods International
Shipping Coordinator January 1998 - May 2002
Managed all US and international shipments via the Fedex and UPS Computerized systems. Worked with these two companies to customize their programs to better accommodate the company's shipping requirements.
EDUCATION
Oviedo High School
ITT Undergraduate
SKILLS
Bi-lingual in Spanish and English
Retail Merchandising and Monthly Ad Signage Installment
Sap Software
Sit down and Stand up Lifts
MS Office
LTL, FTL, UPS, Fedex and DHL shipping systems
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