Customer Service Sales

Margaret Johnson

*** ****** ***. ***. **

Park Ridge, IL 60068

Phone: 224-***-****

E-Mail: *********@*******.***

Career Overview

Flexible, dedicated individual with varied customer service experience Excellent accounting, auditing and customer service skills Strong communication and organizational skills with a focus on accuracy and timely responsiveness Experienced bank clerk with nearly 20 years of service at a community bank Looking for opportunities to use extensive knowledge and experience to contribute to the success of a new organization

Work Experience

3/2005 to 11/2008

Evanston, IL

Cash Office Associate

Balanced registers to journal records; prepared daily bank deposit of cash/checks; prepared and paid for change orders; processed customer sales using cash register; assisted customers with returns and layaways; answered customer inquiries.

2/90 to 7/02

First National Bank of Lincolnwood

Auditing Clerk

Balanced teller cash to general ledger accounts; responded to customer inquiries related to issuance of 1099's; analyzed various general ledger accounts using EDS Aurum technology banking software; compiled data and reported interest to government on redeemed savings bonds; wrote letters to customers in response to various types of inquiries; compiled and prepared reports using Excel; assisted the officer in charge of cash station and controller with miscellaneous duties.

12/83 to 2/90

First National Bank of Lincolnwood

Central Files Clerk

Maintained customer records for the bank; assisted customers in address changes, account title changes and the addition and deletion of signers; assisted the new accounts department in opening and closing of accounts.

9/83 to 12/83

Teller First National Bank of Lincolnwood

Greeted customers and processed required transactions including deposits, withdrawals, transfers, issuance of money orders, cashier's checks, traveler's checks and various other transactions.

Educational Background

Valparaiso University,

Bachelor of Science Degree Business Administration Accounting

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