Customer Service Representative

**** * **** **

Omaha, NE ***** Cell: 402-***-****

Email: ********@***.***

HaLeigh D. Crouch

Objective Aspire to join a reputed organization as a customer service representative to serve with the best of my professional efficiencies.

Experience 2006-Present Frontier Airlines Omaha, NE

Customer Service Coordinator-Trainer

• Consistently provided top-quality service, receiving commendations from customers and management

• Completed daily Agent Sales Report Closeout for 25-30 employees.

• Handles a small amount of money day in and day out.

• Greeted Passengers at the Ticket Counter also at the Gate when passengers getting on board the aircraft.

• Trained 25-30 employees on all aspects of the operation to include Customer Service, operations, baggage services, cargo, ramp services and on communication that is pertinent information to Flight Crew Personnel.

• Trained 25-30 employees in de-icing and anti-icing, all FAA regulations that would pertain to them.

• Put customers at ease by acknowledging their need for explanations and information.

• Managed large crowds during extremely busy times, providing extra customer service

2005-2006 America West Express Phoenix, AZ

Customer Service Agent

• Helped with passengers on a day to day basis

• Greeted passengers at the gate when getting on the aircraft

• Answering any and all questions

Education • High School Diploma (2005)

• International Air & Hospitality Academy (2005)

Interests Traveling, playing sports and reading.

Qualifications Great Customer Service skills, Motivated and hard worker, works well under pressure, works great in a fast pace environment. Knowledgeable in Microsoft Outlook, Excel and Word. Can type 75 wpm with an 85% accuracy.