Excellent Customer Service

Patricia Jones

*** ********** ***** ***.**** Spartanburg, SC 29306* Cell: 864-***-***** Email: ***********@*****.***

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Summary

• Skilled at learning new concepts quickly and communicating ideas clearly and effectively.

• 5yrs of customer service experience, 4yrs in media/publishing/marketing, 1 ½ yrs of leadership/management experience and a strong clerical background.

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Education

A.A Liberal Arts and Communications May 5, 2007

Spartanburg Methodist College, Spartanburg, SC

B.A in Communications May 5, 2009

USC Upstate, Spartanburg, SC

MBA in Marketing Management Oct. 2009-Current

Strayer University, Greenville, SC

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Work Experience

Conditional Associate, Level One Corporation- Greenville, S.C Jan. 2010- Current

• Sets prospective client visits for numerous apartment communities.

• Derives client needs and wants to align them with community offerings.

• Focused on marketing and promotions efforts for clients/communities.

Sales Associate, Belk-Spartanburg, S.C Oct. 09- Current

• Assists customers with item location and purchases.

• Actively uses suggestive selling techniques to increase store profits and personal sales.

• Utilizes various communication techniques and mediums daily.

Sales/ Front Desk Associate, Massage Envy-Spartanburg, S.C Dec. 08- Jun. 09

• Worked directly with management to develop efficient office procedures.

• Acted as a clinic key holder to open and close

• Researched and transcribed detailed formula notes on prospective clients.

• Compiled financial reports and contacted clients for collection purposes.

Feature Writer/Assistant Editor, The Carolinian-Spartanburg, S.C Nov. 07- May 09

• Received a promotion from staff writer to editor because of attention to detail and work ethic.

• Served as liaison between staff and editors for distribution of assignments.

• Initiated numerous new business practices for improvement of office procedures.

Lead Sales Associate, Barmill, Inc-Spartanburg, S.C. Feb. 08- Nov. 08

• Handled administrative functions as well as cash register operations for daily business transactions.

• Established reports to track products and developed further customer contacts for Barmill, Inc.

• Assisted customers in preparing sales proposals, as well as with product preparation.

Barista, Barnes and Noble Booksellers- Spartanburg, S.C May 07- Feb. 08

• Worked in the café, specializing in food and drink preparation.

• Established rapport with customers to better meet their needs and improve customer service.

Memberships & Affiliations

• Member, Spartanburg Methodist College Alumni Association

• Member, University of South Carolina Alumni Association

References

Available upon request.

Contact this candidate