Management

ANA M. DAVID

**** ********** ****** ~ St Cloud, Florida 34772

407-***-**** ********@*****.***

PROFILE

Highly skilled manager with 15 years experience in sales, problem resolution, recruiting, training and employee evaluation activities. Solid background in writing, presenting and implementing and innovative evaluation and training programs to improve employee morale and reduce turnover. Extensive experience in sales plan development, customer resolution and new business development. Superior communication skills developed while working as a hostage negotiator and school resource officer. Able to make time sensitive decisions and handle stresses to meet required objectives. Exceptional organizational, analytical and public speaking skills. Fluent in Spanish. Willing to relocate.

EXPERIENCE

BANK OF AMERICA 2006-2008

AVP/Branch Manager, Los Angeles, California

• Identified opportunities for business development to meet and exceed sales goals.

• Trained over 100 new associates during tenure with company.

• Reduced sales staff turnover rate 30% through more effective training.

• Supervised branch management on employee functions.

• Implemented training program which increased employee satisfaction.

• Performed branch employee evaluations, scheduled continued education and training for all employees.

• Responsible in developing a business sales plan and monitoring its progress throughout the year making adjustments as appropriate to meet sales goals.

BANK OF AMERICA 1993-2003

Vice President/Account Executive, Winter Park, Florida

• Hired and trained employees within assigned region area.

• Expanded business development which increased loan business 25%.

• Promoted bank products and services through involvement in community and school events, and speaking engagements with business clients including top company executives, CPAs, attorneys and manufacturing and industrial business leaders.

• Developed and maintained relationships with high net worth clients and business owners to ensure referrals, growth and retention.

• Monitored the activity and performance of all supervisors and employees through

the use of reports and joint sales calls to ensure proper sales techniques and problem resolution skills.

• Managed an operational staff of up to 60 employees.

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OTHER EXPERIENCE

CITY OF KISSIMMEE 2003-2006

Police Officer, Kissimmee, Florida

EDUCATION

WEBSTER UNIVERSITY, Orlando, Florida

Master of Science in Management and Leadership, December 2009

Emphasis in Human Resource Management

AFFILIATIONS

Member of the Association of Certified Fraud Examiners

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