Human Resources Customer Service
Resume:
Kelley Burns
Home 214-***-****
Cell 214-***-****
McKinney, Texas 75070
***********@*******.***
SUMMARY
Ambitious professional with a strong track record of delivering top performance and is looking to return to a HR generalist role. Over 10 years of management experience in various HR roles including: overseeing administration of hiring, retention, termination, personnel records, legal compliance, compensation, benefits, and long-term staffing strategies. Responsibilities include development and administration of personnel rules and regulations, pay and job classification structure, and programs for employee training, safety, health, and morale. Personal qualities include: rigorous, positive, good problem solver, autonomous, persistent, adaptable, and driven.
EDUCATION
Devry University B.A., Business Management, HR Management
Richland College-Dallas- HR Certification 2006
Society of Human Resource Management Member Since 2006
Computer skills include: PeopleSoft Human Resources, Adobe, Microsoft Office, Great Plains, (Word, Excel, Access, PowerPoint, Publisher and Outlook), Lotus Notes, and able to quickly learn new software.
EXPERIENCE
University of Phoenix, Dallas, TX 11/2009-Present
Admissions Advisor
Responsible for advising undergraduate and graduate students regarding admissions and degree completion requirements, as well as enrolling students for the University's graduate, undergraduate and certificate programs, requiring the use of judgment and discretion on a periodic basis. This includes developing academic plans for degree or certificate completion, following standardized University guidelines and procedures.
• Maintain a 80% show rate of student appointments.
• Average of 75% retention of students working towards degree completion.
• Recognized for being proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
• Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Crown Project Management, Dallas, TX 09/2006-10/2009
Human Resource Manager
Manage a human resources department for 20 year old private engineering consulting firm. Report directly to president of company. Transformed HR from administrative role to strategic partner, including working with senior management to drive key business and implement performance initiatives. Responsibilities include development and administration of personnel rules and regulations, pay and job classification structure, and programs for employee training, safety, health, and morale.
• Rewrote Employee Manual, including outdated policies to ensure compliance and adding new policies to improve moral.
• Producing a comprehensive human resources plan for the company’s expansion over the next five years.
• Utilize networking contacts to locate clients, resulting in cutbacks of external recruitment.
• Attained 100% win rate in unemployment claims and lowered tax rate from 5% to .3%.
BUTLER TELECOM, Irving., TX 02/2006-9/2006
Recruiting Coordinator/Technical Recruiter
Accountable for the day-to-day collaboration, high volume recruitment and sourcing of engineering professionals. Works closely with internal and external clients to assist them with their technical staffing needs. Responsible for finding the best candidates and matching them to our clients’ IT departments and projects. Cultivated relationships with both individual consultants and our clients while building a strong network of business contacts.
• Conducted extensive recruiting accountable for filling technical and professional positions in the telecommunications industry.
• Ensured high quality procedures are in place, which are in line with legislative and company policy governing recruitment and selection.
• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs
• Assist in coordination of career fair, advertizing talent acquisition programs in conjunction with Marketing, Business Development, and Executive Management
WESTAFF, Carrollton, TX 06/2005-08/2006
On-Site Staffing Supervisor
Overseeing 250+ associates, coaching and counseling them to ensure effective job performance, client satisfaction and permanent placement at the client. Handled complaints and concerns; provided advice, guidance and direction. Monitoring and scheduling interviews. Update employee contact information; Substantiates applicants’ skills by administering and scoring tests; Maintained employee information by entering and updating employment status-change; Maintained quality service by following organization standards; Scheduled management conferences with employees; Provided all phases of administrative and clerical support.
• Maintained open communication channels with employees and managers by answering questions; explaining polices and procedures through company handbook and getting reliable information from Coordinator.
• Contributed to team effort by accomplishing related results as needed; advising management on needed actions.
• Supervised and trained clerical employees on job functions and policies and procedures which allowed them to quickly become productive and adjusted to the company. Also included assisting new employee orientation and conducting performance reviews
• Process all terminations and exit interviews, track analyze and report on the data
NEXTEL, Temple, TX 06/2001-05/2005
Account Executive/Quality Assurance Analyst
Devised, planned and executed all phases of various business solutions in wireless technology for corporate and government clients. Responsible for managing and developing business in Central Texas Market. Directly involved in developing, executing, and coordinating sales responsibilities to ensure superior service and significant business growth.
• Determine needs and communicate benefits of product, services, features, rate planes to business customers as appropriate.
• Evaluated quality of customer service provided with the objective of delivering world class results.
• Assist supervisor in defining the measurements, policies, procedures and reporting methods to be used in evaluating the effectiveness of the QA program.
• Used quality monitoring data management system to compile and track performance at team and individual level.
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