"PART-TIME JOB"

DEBBIE MULDREW

***** ******* ****** **. *.

Plainfield, IL 60544

Phone: 781-***-**** or 815-***-****

Email: ********@*****.***

OBJECTIVE

To obtain a position with a Company that will allow me the opportunity to employ my experience, knowledge and skills within their organization.

EXPERIENCE

2001 – Present General Motors Service Parts Operations

Bolingbrook, IL

Operations General Supervisor

1 Respond and answer calls from over 400 GM Dealers

2 Track and monitor customer inquires and complaints

3 Carries out corporation and divisional parts and distribution policies

4 Maintain safety and good housekeeping practices

5 Unload trailers and use of RF scanners to put parts in bin

6 Pick, pack and ship out parts to dealers

7 Maintain quality standards and control operation costs

8 Process material returns on a timely basis

2004 – 2005 United Blood Services (part-time)

Flowood, MS

Customer Service Representative

1 Scheduled appointments for previous blood donors

2 Responsible for locating and signing up new blood donors

3 Created marketing strategy for blood drives promotions

4 Extensive use of computers and telephones

5 Ability to handle multiple projects simultaneously

2000 – 2001 Trustmark Bank (part-time))

Jackson, MS

Customer Service Representative (Contract)

1 Answered incoming calls from current customers

2 Handled customer complaints

3 Provided excellent customer services on ability to resolve customers' problems

4 Updated current information on accounts

5 Demonstrated good verbal and listening skills

6 Extensive use of the computers

1990 – 1999 Nissan Motor Acceptance Corp.

Irving, TX

Supervisor / Consumer Communications (Customer Service, ACD/Dialer)

1 Supervised and reviewed work of 20+ member staff

2 Interviewed and hired prospective employees

3 Administered annual and periodic employee performance evaluations, recommended merit increases, transfers and promotions

4 Interacted daily with NMAC/IFS management, in-house and outside counsel, NMAC/IFS sales force and NMAC/IFS dealers

5 Supervised customer service representatives

6 Responded to collection related complaints, both written and verbal

7 Reviewed monthly monitors with ACD staff

8 Authorized approval for extensions, charge-offs, waivers and late fee waivers per authority Guidelines and took further action as necessary on delinquent accounts

9 Maintained service levels, controlled delinquency, budgeted goals, decreased abandon rate, and developed subordinates through administration of established policies and procedures

1989 – 1997 United States Army/National Guard

Dallas, TX

Personnel Specialist

1 Facilitated and implemented training programs for monthly drills

2 Conducted and maintained time management and work plans

3 Analyzed unit pay and performance data

4 Evaluated retention data, forms and files

5 Ordered supplies and fixtures

6 Monitored and updated personnel files of 500+ soldiers in Headquarter

EDUCATION

University of Southern Mississippi Hattiesburg, MS

B.S. Degree Marketing Management

TECHNICAL SKILLS

Windows NT, Windows 2000, Windows Vista, Windows XP, Microsoft PowerPoint, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Excess

Recovery 1, AFS, Shaw, Lemas, CCS Production, WMS (Warehouse Management System), Lotus Notes, GM TKS (Time Keeping System) and Wireless Networking

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