Customer Service Representative
Resume:
JANICE SMITH
Summary
Customer Service - Interface with customers via phone, e-mail or fax to meet or exceed their requirements.
Technical & Specialized Skills
Microsoft Word, some Excel, phones, have worked with different customers sites.
Professional Experience
BEI Sensors and Systems, Duncan Division, Goleta,CA
Sr. Customer Service Representative 1983 - 2010
Handled John Deere, Caterpillar and subcontractors.
Pulled requirements from their web site. Interfaced daily via phone and e-mail to meet on time delivery.
With meeting on time deliveries this allowed the company to quote on new development projects
Quality rating was at the highest level.
Don RuDenski, Inc. 1981 - 1983
Secretary
General office work: phones, banking, bookkeeping, correspondence, filing and interfacing with customers.
Astro Seal, Inc. 1977 - 1981
Secretary
Answered all phones, all filing, phone orders, called customers with needed information, interviewed job applicants, distributed mail, typed letters and invoices, closed out all completed orders.
Education
High school
On the job training
Professional Development
CCBI - Customer Service Course
CCBI - Total Quality Management Course
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