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Customer Service Representative

Location:
Covina, CA, 91722
Salary:
20K
Posted:
August 23, 2012

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Resume:

JANICE SMITH

Summary

Customer Service - Interface with customers via phone, e-mail or fax to meet or exceed their requirements.

Technical & Specialized Skills

Microsoft Word, some Excel, phones, have worked with different customers sites.

Professional Experience

BEI Sensors and Systems, Duncan Division, Goleta,CA

Sr. Customer Service Representative 1983 - 2010

Handled John Deere, Caterpillar and subcontractors.

Pulled requirements from their web site. Interfaced daily via phone and e-mail to meet on time delivery.

With meeting on time deliveries this allowed the company to quote on new development projects

Quality rating was at the highest level.

Don RuDenski, Inc. 1981 - 1983

Secretary

General office work: phones, banking, bookkeeping, correspondence, filing and interfacing with customers.

Astro Seal, Inc. 1977 - 1981

Secretary

Answered all phones, all filing, phone orders, called customers with needed information, interviewed job applicants, distributed mail, typed letters and invoices, closed out all completed orders.

Education

High school

On the job training

Professional Development

CCBI - Customer Service Course

CCBI - Total Quality Management Course



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