Customer Service Training
Resume:
SERGIO E. GALES
Dallas, Texas 75218
********@*****.***
RESUME
Objectives:
To be employed in healthcare facility Patient Care Tech in a mental health environment. To share my personal whole health resiliency experience in helping people back to reality on their life. This is my edge, working in mental health. I can guarantee my best in customer service supporting recovery to client according to your standard curricula.
Education:
Igbaras High School Bachelor of Science in Commerce in Accountancy
Secondary Iloilo City, Philippines
Iloilo City Philippines University of San Agustin
1979 06/3/1979 to 03/16/1985
Eastfield College Computer Learning Centers
Motley Drive Information Tech Support
General Science 72 hours of Hnads-on Training
Mesquite, Texas Eastgate Dr., Garland, Texas
05/05/1992 to 1996 2001 – With HONORS
Training and Certification:
Peer Counselor Training Certification to Peer2Peer Training Education
Metro Care Services NAMI – Dallas Haltom City
1380 River Bend Dr. ForthWorth, Texas
05/07/2010 05/07/2011
Certification to Family-to-Family Education Whole Health Resiliency Training Seminar Ms Ashley Zugelte MSW University of Texas Hogg Foundation
MS. Rosette Knickerbooker Austin, Texas
NAMI Dallas VIAHOPE
1380 River Bend Dr. 12/03/2011
Dallas, Texas
08/2011
Recovery Coach Training Peer Support Specialist
2438 Butler St. Ste 120 ViaHOPE Org.
Mr. Chester McGee Austin, Texas / MHA / NAMI
Dallas, Texas 7523 05/29/2012
APAA Recovery Coach Trainer
12/062011
Certified Nursing Assistant (CNA) Certified Mentor to Peer2Peer Recovery Program
Maria’s Career Institute 01/24/2010 - 02//24/2010 NAMI Dallas
Mesquite, Texas 75150 04/12/2011
Ms. Helen Rivera (Director) Ms. Allison Selensky and Teena Adler
972-***-**** (Mentors)
Certified Teacher to Family2Family Edu. Certified Peer Support in progress
NAMI Dallas ViaHope.Org NGO’s Georgia
Metro Care Services Austin, Texas
2812 Swiss Ave. 04/12/2012
Ms. Buzz Moody
Dallas, Texas 75204
Mr. Derick
08/28/2011
Facilitator Training
APAA 04/13/2012
Experience:
Association of Person’s Affected by Addiction 438 Butler St. Ste 120
Mr. Bill Warnky Dallas, Texas 75235
Recovery Coach Volunteer Coordinator 214-634-APAA
************@************.*** FAX: 214-***-****
12/04/2011 to present
Customer Service working as Volunteer Recovery Coach with (DRA) Dual Recovery Anonymous,
Spirituality, Peer Hurdle, and Back on Track Groups. Intake for new member and update for renew.
NAMI Dallas
Ms. Ashley Zugelter MSW 2812 Swiss Avenue
Executive Director Dallas, Texas 75204
03/05/2011 to present 214/341/7133
www.namidallas.org
Customer services as Volunteer Teacher to Family2Family Education Program for families to help relatives
with emotional difficulties cause by mental illness. Mentor to Peer2Peer Education Program.
Metro Care Services Adult-Outpatient Clinic 1350 N. Westmoreland Rd.
Ms. Jennifer Wadsworth MA LPC Dallas, Texas 75211
Clinical Manager 214-***-****
********.*********@*****************.*** FAX: 214-***-****
05/07/2010 to 11/30/2012
Reason for leaving: Due to Federal Budget cut and Peer Counselor Office was terminated.
Worked as customer service area as trained Peer Counselor in a mental health environment to understand emotional difficulties of persons suffering from mental illness and support to help them back to life.
AA Plus Home Care Partime LBJ and Midway Rd.
Ms. Aurora Laquian Roaming CNA
Schedule Coordinator 214-***-****
06/2010 to 11/2010
Reason for leaving: Client change schedule to morning service.
Worked as Certified Nursing Assistant (CNA) assisting ADLS to client’s domicile 3-time a week. Customer services by checking for vital signs and checking for physical being of the patient.
Community Living Specialist Hillside Community Center
Dallas Metro Care Dallas, Texas 75211 Dallas, Texas 75228
N. Westmoreland Clinic 214-***-****
Ms. Natashia Simmons 2 /04/2001 to 11/16/2001
(Nursing Director)
Reason for leaving: Was ill, and terminated without prejudice.
Customer services with kids and teens to observe behavior of kids and toddlers in classroom setting special
care class and report to qualified mental health professional. Pick up toddlers from residence or school and vice versa.
Skills:
o ADLS
o Computer skills
o Customer Service
o Follow-up
o Group and individual support
o Modeling, rehearsal
o Motivation
o Prompting peers
o Share life experience
o Skills Training and Rehab
o Suggests Solution
o Observation
o Patient Care Long Term
o Problem Solving
o Reinforce peers
o Role play
o Typing 30WPM
o Vital Signs
Contact this candidate