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Project Manager Operations

Amite, Louisiana, 70422, United States
March 05, 2011

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Darryl Williams


High-performance, results-driven Senior Manager accustomed to building, leading, and motivating teams beyond expectations. Considered an excellent communicator and cost conscious, possessing a strong understanding of business goals and objectives. Expertise includes:

P&L Responsibility

Outsourcing Management

Client Interaction


Focused Supply Chain Management

Sales Leader

Strategic Planning

Innovative Process Improvement

Project Management

Cost Reductions

Team Building & Leadership

Subject Matter Expert


Resolve, Atlanta, GA, 2000 to 2010

General Manager/Director of Operations 2006 – January 2010

Managed Clients that included Novartis Animal Health, Kaiser Permanente, Kimberly-Clark/Safeskin, Carnival Cruise Lines, The Home Depot, CIBA Vision, Simmons Bedding Company.

Developed and managed budget for Fulfillment division in excess of $4,000,000 dollars.

Increased the profitability of the Fulfillment division by 15%, which includes Client Services and all Warehouse operations.

Purchased equipment with costs in excess of $25,000.

Re-organized the pick/pack process to increase productivity by 30%.

Reduced staff by 20% by creating efficiencies and improving workflow.

Managed operations to include: Order Management, Report Development and Analysis, and Order Fulfillment/Returns Processing.

Worked with clients to develop accurate forecasting for Warehouse Operations and other fulfillment needs.

Oversaw the monthly invoicing to ensure that completion was accurate and timely. Oversaw aged receivables for collections and cash flow.

Built a team of Subject Matter Experts, responsible for all aspects of account management.

Supported the sales effort by responding to RFP’s, giving client presentations and facility tours.

Implemented new fulfillment accounts.

Consulted with clients and prospects with how to efficiently achieve their fulfillment objectives.

Established metrics, standards, and statistics for benchmarking purposes.

Client Services Manager 2004 – 2006

Worked with customers to develop and execute loyalty, acquisition, and retention programs.

Managed Client Services for major Companies: Turner, Armstrong, Kohler, RBC Centura,

Solvay Pharmaceuticals, Stiefel.

Successfully transitioned $3,000,000 dollars of business from one fulfillment center to another in order to

reduce costs and improve service.

Developed proposals and responded to RFP’s.

Managed client programs from start to finish including obtaining cost estimates, providing price quotes,

developing operational procedures, training, follow-up, and invoicing.

Oversaw 40 - 60 Client projects monthly.

Scheduled projects and ensured that deadlines were met.

Successfully implemented and trained staff on new computer system.

Increased Team from 5 – 15 to provide expected Client Relations.

Senior Account Manager 2002 – 2004

Supervised a Team of 5 Account Managers including the Training, Employee Relations, Counseling, Development of these employees.

Managed distribution operations for the largest customer out of our facility, distributing over 200 million units annually.

Managed all initiatives for the clients, ensuring that all requirements are scoped and are completed on time and within budget.

Presented strategic plans to high level executives for cost savings and operational efficiencies.

Instrumental during the Company’s new acquisition and consolidation of two Centers, keeping up with inventory control/processing of orders in both locations until becoming one.

Project Lead in the Account transition of Kaiser Permanente.

Interacted with Executives to gain an understanding of their business risks and strategize on growth opportunities.

Managed a Client Sales Budget in excess of $3,000,000 dollars.

Implemented new promotional programs as required by the client.

Interacted with Executives to gain an understanding of their business risks and strategize on growth opportunities.

Account Manager 2000 - 2002

Successfully transitioned $500,000 dollars of business from Warehouse in Baltimore, MD to Atlanta, GA facility in order to reduce costs and improve services upon purchase of SafeSkin by Kimberly -Clark.

Involved in successfully learning and training all aspects of front office and warehouse management positions.

Ensured that all distribution deadlines were completed on time and all KPI’s were met.

Worked with client to successfully complete audits monthly.

Managed a budget in excess of $2,000,000 dollars.

Implemented new promotional programs as required by the client.

Provided quotes for all new manufacturing and distribution activities.


Southeastern Louisiana University Business Administration

U.S. Army/Army Reserves 1992 – 2000

Sergeant E-5


Logistics/Supply Chain

Material Control/Accounting Specialist

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