Professional

BRIAN D. JACKSON

**** ********* ****

WEST CHICAGO, IL 60185

630-***-****; Fax: 630-***-****

Email: *******@*****.***

PROFILE: Human Resources Professional with over fifteen (15) years experience and graduate degree in

Industrial Relations and Human Resources. Seeking a senior human resources leadership position

that will utilize my experience and current plans of obtaining a MBA as well as law degree.

EMPLOYMENT:

CUSTOMER SERVICE MANAGER (3RD SHIFT)

NETCOST (GLASS/ROAD) CLAIM SERVICES

STREAMWOOD, ILLINOIS

Provide call center management for 24 hour claim processing facility, servicing commercial and private insurance as well as fleet clients regarding glass administration, roadside assistance, first notice of loss, rentals, etc. Ensure customer service representatives are completely trained to take inbound and outbound calls regarding glass and roadside claim processing and follow up. Analyze call center statistics to develop and implement call center enhancements, which improve the quality, financial return, and performance objectives of the Company. Manage the employee relations process from discipline, performance management, recognition, incentives, quality assessments; RFPs, manage staff (QA, Training, Supervisors, CSRs, billing).

REGIONAL MANAGER OF LABOR RELATIONS & HUMAN RESOURCES

FIRST STUDENT/LAIDLAW EDUCATION SERVICES, INC.

NAPERVILLE, ILLINOIS

Provide strategic human resource leadership to Laidlaw’s Education Services Division, school bus transportation unit, West and Midwest regions in all areas of human resources including labor analysis, wage and compensation administration, labor relations, collective bargaining, contract negotiations, HR measurement, RFPs, acquisitions, conversions, union & non-union employee relations, compensation, recruitment, leadership development, performance management, and succession management. Developed and implemented HR project management structure within the department as well as a member of the corporate PMO team.

Successfully negotiated labor agreements throughout the country; eliminated labor disruptions, significantly improving customer confidence, customer renewals, turnover, and employee relations. Assisted the leadership team in eliminating inefficiencies across the business with a positive financial net impact. Established labor analysis tools for contract negotiations, which have been incorporated across the company. Developed a succession management and leadership development program to significantly increase the bench strength for existing and new business opportunities, which align with the corporate revenue growth strategy.

DIRECTOR OF HUMAN RESOURCES (CONSULTANT)

HARTGROVE HOSPITAL

CHICAGO, ILLINOIS

As an internal consultant and member of the executive leadership team, provided strategic human resources direction for all functional area of human resources, assessed the departments opportunities, realigned the resources and competencies of the human resources department, wage and compensation administration, developed goals and objectives for the department, including established metrics and tracking as well as a plan of action. Successfully identified and transitioned the human resources leadership to execute as well as provide input on the established objectives within the initial established timelines.

SR. HUMAN RESOURCES MANAGER

THE TRIBUNE COMPANY, THE CHICAGO TRIBUNE, WGN, CLTV

CHICAGO, ILLINOIS

• Provide human resource leadership to the Chicago Tribune’s Operations (newspaper Manufacturing) Division,

union and non-union facility in the areas of performance management, training, labor relations, wage and compensation administration, recruiting, safety and worker’s compensation administration, succession planning. Provide performance management direction; oversee all corrective action, and terminations as well as coach staff members to deliver effective training, which enhances the development of the leadership team.

• Support the development of corporate-wide human resource initiatives within the headquarters office: Developed

HR Project Teams to resolve key challenges beyond the department human resource’s goals; Project sponsor for

the development and implementation of Competency Based Human Resource System; Project sponsor for HR

technology initiatives; Created HR Balance Scorecard and measurement tracking tools.

HUMAN RESOURCES MANAGER

BOISE OFFICE SOLUTIONS/OFFICE MAX

ITASCA, ILLINOIS

Provide human resource council at all levels to align objectives with business initiatives.

• Develop and administer policies and procedures in all areas of human resources but with an emphasis

in the area of employee relations. Direct responsibilities include: Safety and workers’ compensation, recruiting,

training and development, equal employment opportunity compliance (affirmative action program development

and compliance), labor relations, benefit administration and corporate communications.

Corporate Equal Employment Manager

• Provide Affirmative Action Plan development, implementation, compliance, and communication for

corporation as well as for the distribution centers.

• Responsible for conducting investigations and writing responses to formal EEOC charges, as well as

providing training to manager/supervisors in an effort to enhance employee relations, union avoidance,

and diversifying the work force. Responsible for the management and implementation of corporate terminations,

reductions in work force, job eliminations, high-risk terminations, and training to eliminate corporate exposure as

well as to ensure fair and consistent treatment of associates.

HR Strategic Initiatives

• Initiated the development of a corporate program to enhance external customer/vendor relationship by

taking advantage of potential and existing customer touch-points, which provided additional revenue,

as well as new national customers. This program resulted in a multi million-dollar revenue impact, which involved

strategic implementation across the Sales, Marketing, and IT business units.

• Development and implementation of web based Intranet portal for the corporation, which significantly

enhanced electronic communication, training, as well as organization of all business and educational

material.

• Development and implementation of Competency Based Human Resource System (CBHRS),

corporate recruiting policy, and corporate internship program (graduate, undergraduate, and technical

institutions) to meet as well as anticipate the business needs for all staffing levels including executive

levels as well as the creation of turnover reports, with financial implications to the organization to

forecast staffing priorities.

• Assisted in the development and management of leadership development program for all managers and

supervisors.

MULTIPLE LINE GENERAL AGENT (MLGA)

AMERICAN NATIONAL INSURANCE CORPORATION

BRIAN D. JACKSON INSURANCE AGENCY; BLOOMINGDALE, ILLINOIS

As a business owner, responsible for the complete management and operation of the “Brian D. Jackson Insurance Agency” under a independent/self-employed contract with American National Insurance Corporation:

• Directly responsible for agent: recruitment, training, licensing (Insurance: auto, home, life; Series 6,

63), performance management, production management, marketing, agent contract initiation and

termination, business generation, contract and business review.

• Contracted agents, which obtained and exceeded production goals in auto, home, and life, Multiple-

Line, insurance in Illinois, specifically in the Chicago area.

BENEFIT ANALYST/SERVICE REPRESENTATIVE

THE CHICAGO TITLE & TRUST COMPANY

• Supervised the benefits call center, which processed 401k transactions, consisting of loans, transfers

and distributions daily.

• Managed the statistical analysis and compliance for the benefits department.

• Established and implemented practices to enhanced the retention of employees, in addition to

analyzing and reducing turnover for the department.

• Consistently exceeded business financial goals.

TELECOMMUNICATIONS OPERATOR (TRAINER)/DESK OFFICER (3rd Shift)

EVANSTON POLICE DEPARTMENT

• Coordinated police/fire emergency and non-emergency services monitor radio/computer terminals in order to

manage the response of emergency personnel.

• Developed and implemented recruiting/hiring methods for operators and officers as well as completed the required

legal documentation to process citizens that were temporary detained as well as monitored their status for safety

and legal procedures.

HUMAN RESOURCE ASSISTANT

MORTONS OF CHICAGO “THE STEAKHOUSE”

BENEFIT SERVICE REPRESENTATIVE

HEWITT ASSOCIATES

EDUCATION:

THOMAS M. COOLEY LAW SCHOOL (Lansing, MI)

• 3rd yr Part-Time Student/Weekend

• Completed 13 classes; 2 years remaining to complete J.D.

• I Plan to transfer to the Chicago area to complete J.D.

THE UNIVERSITY OF MINNESOTA (Minneapolis, MN)

M.A. Human Resources and Industrial Relations, GPA 3.7

• Concentration in collective bargaining and human resource management

• IPX IOTA RHO CHI; TCPA Twin Cities Personnel Association

• IRRA Industrial Relations Research Association

DEPAUL UNIVERSITY (Chicago, IL)

B.A. Sociology, GPA 3.4

• Concentration in Organizational Theory and Development/Criminology

• AKD ALPHA KAPPA DELTA/International Sociological Honor Society

ADDITIONAL SKILLS:

• Certificate in Mediation (CCR),

• Zenger Miller Leadership certification, Achieve Global certified.

• Software: PeopleSoft, SAP, ADP, Word, Excel, Project, Visio, etc.

Contact this candidate