Customer Service Representative
Resume:
LaLanda TS Gilard
*** ****** ****** ******, ** **203 Home: 256-***-**** Other: 256-***-**** *******@*******.***
Objective To obtain a full-time or part-time position with a respectable company that will result into a successful and prosperous career in Calhoun County, Jefferson County and surrounding areas.
Experience Customer Service and Problem Resolution Representative II
August 2011-Present Convergys Work At Home
Greet customers in a courteous, friendly, and professional manner
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Prepare complete and accurate work and update customer file
Effectively transfer misdirected customer requests to an appropriate party
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Offer solutions to issues that are often non-standard/non-routine and require some clarification
Maintain broad knowledge of client products and services
Inbound Telesales Representative
October 2009-December 2010 Absolute Soft Sell, Work At Home
Provide outstanding customer service
Input customers orders
Sell products to consumers
Dealer
July 2009-August 2009 Freedom Enterprises, Pelham, AL Shelby County
Do in-home demonstrations of a specific product
Produce and interest potential clients
Meet all weekly and monthly sales quotas
Sales Consultant
June 2007-July 2007 Birmingham Suzuki, Birmingham, AL Jefferson County
Meet and greet customers
Provide excellent customer service
Meet a monthly sales quota of vehicles sold a month
Recognizing the customer needs of which type of vehicle that will be best suitable for he/she
Independent Regional Manager
January 2007-April 2009 Crescent Processing Company, Dallas, TX Dallas County
Visit businesses and promote the company’s services
Educate business owners on the type of services Crescent Processing Co provides
Set up new accounts with different businesses
Parts Sorter
September 2006-January 2007 Workforce Systems/PSI, Pell City, AL St. Clair County
Inspect vehicle parts
Write down the problem with the defective part
Count each vehicle part with accuracy
Directory Assistance Operator
January 2005-February 2005 ITC Deltacom, Anniston, AL Calhoun County
Assist customers with directory assistance in a timely manner
Provide excellent customer service to all customers
Production Worker
May 2005-July 2005 Sentinel Consumer, Anniston, AL Calhoun County
Load machine with cotton
Stuff bags with the appropriate amount of cotton balls
Package the finished product
Server
January 2003-March 2003 Red Lobster, Oxford, AL Calhoun County
Greet customers
Take various orders
Placed orders into the computer system
Served food to customers
Provide excellent service to customers
Education Herzing College Madison, WI Dane County
August 2003-February 2004
Business Management/Marketing
Managing others in a professional manner
Promote products to potential customers
Selling and distributing products and services
Conducts the hiring process
Coordinates different products and/or events
Gadsden State Community College Anniston, AL Calhoun County
August 2005-May 2006
Marketing Management
Promote products to potential customers
Manages others in a professional manner
Selling and distributing products and services
The American School of Real Estate St Louis, MO St Louis County
August 2009-November 2009
Real Estate
Building a strong clientele
Educate clients on different types of homes
Sell real estate productively
Learn about the different aspects of real estate and real estate laws
American InterContinental University Hoffman Estates, IL Cook County
July 2011-Present
Business Administration
Build a clientele
Educate clients on products
Sell products and goods to clients
Learn about the different aspects of today’s businesses
References QuinChaz Barclay (Home Depot Department Manager)
350 Sterling Pointe Lane Apt53C
Oxford, AL 36203
256-***-**** Home number
256-***-**** Cellular number
Sheryl Truss (State Employee)
617 Avenue F
Talladega, AL 35160
205-***-**** Work number
256-***-**** Cellular number
Linda Calhoun (Retired)
909 Jasper Road
Birmingham, AL 35204
205-***-**** Home number
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