International Travel Consultant

• ** PURITAN ROAD • EAST BRUNSWICK, NJ *****

PHONE 732-***-**** • E-MAIL: ***********@*******.***

VERONICA (RONNIE) WAINGRAW

SUMMARY

Experienced and highly skilled travel counselor with more then thirty five years of international/domestic industry knowledge, supervisory skills in a call center environment. Excellent work ethic with time management skills, flexible team player, customer service skills and the ability to work in a fast-paced environment.

QUALIFICATIONS

 Detailed Orientated

 Self Motivated

 Reliable Employee

 Problem Solving Skill

 Passport/Visas

 Ability to Prioritize Workload & Meet Deadlines

 Lotus Notes

 MS Word

 Ms Excel

 PowerPoint

 Internet

 Sabre & Apollo computer systems

PROFESSIONAL EXPERIENCE

 2002 to 2009 (April) American Express North Brunswick, NJ Specialized Travel Counselor for the Johnson & Johnson account.

 2001 – 2002 Personnel Travel Temps New Egypt, NJ Travel Counselor for the Exxon Mobil onsite Linden, NJ.

 2000– 2001 American Express Piscataway, NJ Team Leader for the KPMG PeatMarwick call center.

 1997 – 2000 American Express Piscataway, NJ SeniorTravelCounselor PriceWaterhouseCoopers, Chase Manhattan and the Siemans accounts.

 1996 – 1997 American Express North Brunswick, NJ Senior Travel Agent for the Johnson & Johnson onsite.

 1988 – 1996 American Express Piscataway, NJ Senior International Counselor for the AT & T account.

 1972 – 1987 Air France NYC, NY International Airline Reservationist and service department supervisor.

 1970 – 1972 Harrison Forman World Travel NYC, NY Corporate and Leisure Travel Agent.

RESPONSIBILITIES

Team Leader: Monitoring, feedback and development of 15 direct reports. Vacation planning and attendance tracking. Call center management. Created and updated information Stars for the network. Management Member of the Employee Satisfaction Action Team. Editor of the monthly newsletter.

Travel Counselor: Processing VIP, Domestic, International, Group, Relocation, Recruit, New Hire, Emergency Travel & CTO international reservations and ticketing. “White Glove” service for Johnson & Johnson internal auditors. Process and distribute in-house queues to counselors. Processing of passports and visas. Handling Customer Service complaints and inquiries. Created and maintain helpful STARS (passports, free limos, agent sines). Cross-trained new agents to account specifics. International instructor for the AT&T account.

AWARDS RECEIVED

1996, 1994, 1993, 1992 & 1991 American Express “Pacesetter”.

2001 voted by my direct reports & team as “Employee of the Quarter”.

2007 & 2003 American Express “Trendsetter”.

2006 Star Performance Award.

COURSES

Valuing Diversity

The Art of Supervision

Monitoring and Feedback with Punch

Practicing Situational Leadership

Basic MS Excel

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