Technical Support Technician

****C Holcomb Bridge Road Britte C. Robinson Messages

Norcross, GA 30092 ************@*****.*** 770-***-****

-----------------------------------------------------------------------------EDUCATION----------------------------------------------------------------------------

DeVry University, Alpharetta GA Bachelor of Science : Network and Communications Management February 2011

-------------------------------------------------------------------------------OBJECTIVE----------------------------------------------------------------------------To obtain a help desk/technical support position in the IT field.

--------------------------------------------------------------SUMMARY OF QUALIFICATIONS-----------------------------------------------------------------

• Over 6 months experience as a Repair Technician

• Working Knowledge of A+, Network +, Security +

• Solid Hardware and Software PC configuration skills

• Beginner to Intermediate Troubleshooting Skills

• Experience installing, configuring, and maintaining user networks utilizing Windows XP, Exchange servers and Active Directory

• Working Knowledge of Cabling and Wireless Access

-------------------------------------------------------------TECHNICAL SKILLS/TRAINING---------------------------------------------------------------------

Hardware : DELL, HP, IBM Compatible Systems Operating Systems: Windows 98/2000/ NT 4.0 / XP/ Unix Network Essentials: Cisco Switches and Routers, LAN, Network Configuration and Troubleshooting Applications: Microsoft Office, Microsoft Outlook, Norton/McAfee Antivirus, FrontPage, PeopleSoft, Adobe Acrobat Reader/Photoshop, Internet Explorer, Mozilla

----------------------------------------------------------PROFESSIONAL EXPERIENCE--------------------------------------------------------------------------

Atlanta Computer Doctors, Atlanta, GA 2011- Present Service Technician

• Update virus definitions and scan for viruses.

• Update spyware definitions and scan for adware, malware, or spyware.

• Install latest operating system updates and service patches.

• Install up-to-date security patches.

• Remove any device conflicts & system lags.

• Basic Automated Spyware Removal

• Manual Spyware Removal

• Virus Containment and Removal

• Provide spyware, adware, malware prevention awareness

Rudy and Sons, Eastover, SC 2011 Desktop Support

• Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.

• Provide local and remote desktop support

• Loaded and maintained manufactured supplied software on PCs.

Teleperformance, Augusta, GA 2010-2011 Helpdesk Associate

• Collect information to analyze and evaluate existing or proposed systems

• Documented system problems and resolutions by using a trouble ticket system for future references

• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

• Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes

Sitel (VerizonWireless), Augusta, GA 2008-2010 Technical Support Group

• Over the Air provisioning for CDMA devices

• Resolved Number Porting for cable customers

• Resolved issues for Number Management including but not limited to; Sync issues, Number reservations and Lost/Stolen phones

• Data troubleshooting for smart devices

• Issue trouble tickets for future resolution.

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