Experienced Customer Service Representative
Resume:
Maryann Salvati
Peabody, MA ***60
**************@***.***
Experience:
Officeteam-Surgical Specialist of the North Shore (Temporary) Salem, MA
08/09-09/09
Medical Records Clerk
Assembled Patient Charts
Labeled Patients Charts
Made Labels for charts
Confirmed Patient’s appointments
Answered phones/Transferred calls
Took Messages for the Doctors
Aerotek- Talx (Temporary) Peabody, MA
1/09-08/09
Data Entry Clerk/Clerical
Data Entry
Faxing documents to clients
Mailing claims
Processing unemployment claims
Office Team- NS Bank (Temp.) Peabody, MA
11/08-1/09
Data Entry Clerk/Clerical
Process lockbox
Encoded checks and scanned them into the system
Data entry
Switchboard
Christian Book Distributors Peabody, MA
11/07-11/08
Customer Service Representative
Extensive telephone interaction with customers
Prepare and process orders
Respond to customer inquiries
Problem solving
Preferred Financial Services Lawrence, MA
04/06-11/07
Client Service Representative
Answering phones and respond to customer inquiries
Process proposals for creditors
Schedule payments and settlements to creditors
Contact clients via email and telephone
Train new customer service employees
Carter Business Service Wakefield, MA
07/05-04/06
Medical Collections
Contact clients to collect medical bills
Rebilling insurance claims
Cambece Law Office Peabody, MA
01/05-07/05
Collections
Contact clients to collect credit card bills
Mail out settlement letters
Essex County Sherriff’s Department Middleton, MA
7/04-1/05
Dental Assistant
Scheduling patients
Prep the room for procedures
Sterilize instruments
Handle x-rays
Evelyn Trejas Real Estate Middleton, MA
12/03-7/04
Photographer
Take and develop pictures of potential selling homes
Special mailings to potential sellers
C&R Publications Revere, MA
4/98-12/2003
Telemarketer
Contact Behavioral Health Facilities for subscription to JACHO
North Shore Medical Center Salem, MA
4/96-3/98
Technical Assistant
Answering phones for Lab
Data entry
Processing specimens
Training new employees
Faxing and filing lab reports
Billing
Contacting hospital departments with results
Contact Mds office with results
Education
1990-1991 Essex Agricultural Hawthorne, MA
Major: Operating Room Technology
Including Medical Terminology
1992& 1996 NS Regional Voc Middleton, MA
Majors: EKG and Phlebotomy
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