HR Manager
Resume:
FERYAL (FAY) L. FIRAT, MBA, PHR
**** *. ****** ****, #****, Chandler, AZ 85226 *Cell 602-***-**** * *******@*******.***
AREAS OF EXPERTISE
Employee Relations Training & Development Benefits Administration
Procedure Development Legal Compliance HR Audits
Wellness Programs Recruiting &Interviewing Management Advisor
EDUCATION
MBA Masters in Business Administration
Arizona State University Main Campus, May 2002 GPA: 3.56
BS Organizational/Intercultural Communication, Minor in Business Administration
Arizona State University Main Campus, May 1995
PROFESSIONAL DEVELOPMENT
PHR Professional of Human Resources, Certified May 2005, Recertified May 2008 and 2011
SETC Secondary Education Teaching Certificate and Certified Business, Marketing, and Career teacher
Arizona State University West Campus, May 2004 GPA: 4.00
PROFESSIONAL EXPERIENCE
STREAM GLOBAL SERVICES (formerly E-Telecare Global Solutions), Phoenix, AZ
Sr. Human Resources Generalist 11/2010 – present
Reporting to the Site Human Resources Manager
• Partnering with call center management on all issues relating to employee relations, recruiting, training, and retention
• Train and develop supervisors to ensure that company policies and procedures are implemented
• Administer and track all personal and medical leave as well as FMLA
• Weekly, monthly and quarterly reporting to management
• Supervise Human Resource Assistant
• Conduct new hire orientations and benefits orientations
• Assist Team Managers with all employee relations’ issues, from mediations to terminations
YUMA REGIONAL MEDICAL CENTER, Yuma, AZ
Compensation & Benefits Analyst 7/2010 – 10/2010
Reported to the Director of Compensation and Benefits.
• Recommend and assist directors in researching and preparing market data, working collaboratively with HR generalists on new positions, internal equity, job scope, accountabilities, and pay range assignments.
• Research and provide salary and benefit survey data, prepare summary reports, and provide recommendations to maintain YRMC’s market position and equity
• Assist in preparation of reports and databases for annual performance reviews, salary increases, benefit re-enrollments, and benefit statements.
• Process flex spending account claims and maintain flex spending account records and databases.
• Design, prepare, and distribute both routine and special reports.
• Assist in research and drafting compensation and benefit policies.
Recruiting Supervisor 12/2009 – 7/2010
Reported to the Director of Talent Acquisition and managing a staff of three Recruitment Professionals for a 333-bed model regional medical center with 2,000+ employees.
• Responsible for the recruitment of department directors and pharmacists.
• Recruited for other allied health positions such as medical technologists, pharmacy technicians as well as information technology positions and electronic medical records related positions.
• Advertising and recruiting with a budget of approximately $250,000.
• Coaching department directors on posting, sourcing, interviewing and hiring employees for their departments.
• Staffing reports monthly and quarterly to executive and senior leadership.
• Working with recruitment staff to strategically attract, hire and retain employees.
• Other strategic projects as assigned and required.
HENDRICKS & PARTNERS, Phoenix, AZ 3/2007 – 1/2009
Human Resources Manager
Reported directly to the VP of Corporate Services and was responsible for planning and coordinating all human resource functions including: recruiting and selection, employee relations, program development, legal compliance, management decision support, corporate training, internal investigations and benefits program management.
• Sole Human Resources professional who worked as a generalist for a national commercial real estate brokerage firm
• Interfaced directly with senior management to formulate and execute HR strategy
• Initiated company programs, including a wellness program designed to help reduce health care costs
• Assured legal compliance through procedure audits and consultation with company attorneys
• Executed strategic initiatives including the company reorganization which included facilitating layoffs
• Conducted wage and hour audit to ensure legal compliance and correct employee classifications
• Provided guidance and direction on employee relation issues
• Administered all aspects of the company benefit program including benefit package negotiation
180 CONNECT, INC., Chandler, AZ 5/2006 - 3/2007
Regional Field Human Resource Manager
Reported to the director of Human Resources and was responsible for planning and coordinating human resource functions including: recruiting and selection, employee relations, program development, legal compliance, corporate training, internal investigations.
• Partnered with operations managers and supervisors over multiple HR functions
• Administered all benefits and enrollment programs for the region
• Managed all leaves of absence, and enforced company policies and conducted audits and investigations
• Addressed payroll issues and compensation questions and escalated when necessary
• Traveled up to 50% and was responsible for a multiple state geography which included: AZ, CA, UT and NV
E-TELECARE GLOBAL SOLUTIONS, Phoenix, AZ 7/2004 – 5/2006
Human Resource Generalist
Reported to Human Resource Manager and was responsible for planning and coordinating many human resource functions including: recruiting and selection, employee relations, program development, legal compliance, corporate training, internal investigations.
MERCER HUMAN RESOURCE CONSULTING, Phoenix, AZ 8/2001 – 7/2003
Human Resource Representative
Reported to Human Resource Officer and Office Leader
MEMBERSHIP & ASSOCIATIONS
Member of National Society of Human Resource Management 5/2004 - Present
President of Student Chapter of SHRM Arizona State University 12/2001 – 5/2002
TECHNICAL SKILLS
Microsoft Office Suite of Products
HRIS – Kenexa, PeopleSoft, ABRA, RecruitSoft
LEADERSHIP TRAINING COMPLETED
Real Colors Crucial Conversations
Rounding for Outcomes Speed of Trust
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