Sales Customer Service

SHAYNE PLATT

***** **** ****

New Port Richey, FL 34654

727-***-**** / home

619-***-**** / cell

**********@*****.***

ACCOUNT MANAGER / ACCOUNT EXECUTIVE

Exceptional follow up and customer retention skills.

Energetic and well-respected sales professional with proven ability to acquire and maintain key accounts to facilitate market share expansion. Exceptionally solid relationship building, client retention, negotiation, and product knowledge skills. Expertise in B2B sales, as well as new business acquisition. Consistently achieve territory sales goals; perform research and analysis to identify new market opportunities; effectively manage sales cycles, expand client accounts, and grow market share in highly competitive arenas. Welcome challenges; easily adapt to changing environments. Computer proficiency: Microsoft Office Suite and Dynamics 2011.

CORE COMPETENCIES

Contract Negotiation & Execution

Client Needs Assessments

Key Account Management

Exceeding Corporate Goals

Strategic Sales Planning

Customer Retention

Generating Profitable Leads

Customer Relations

Time Management

Brand Awareness

Market Penetration

New Business Development

Outstanding Communication Skills

Leadership Abilities

Full Sales Cycle Expertise

Consultative & B2B Sales

Product Knowledge

Profit Growth

CAREER BACKGROUND

APH MANAGEMENT (d/b/a Codero), New Port Richey, FL (2001 – Present)

Market web hosting/e-Commerce solutions.

Senior Account Manager (2002-Present)

Market leasing and management services of dedicated servers globally; B2B sales. Represent product line of 20+ servers with 50+ optional upgrades; pre-paid leases range from monthly to annually and customers with $100K monthly server solutions. Utilize CRM database (Microsoft Dynamic) to manage 1,200+ client accounts. Accountable for new account acquisition, maintenance and upselling of existing accounts to grow revenue. Conduct client needs assessment, develop web solution, generate bid proposals, execute leases, collect fees, perform server verification process, and provide customer service follow up to secure service/product upgrades. Generate new business through lead generation, cold calling, referrals, and networking. Submit monthly sales pipeline reports for management.

-Recently launched Cloud shared hosting services.

-Maintain average of 99% client retention rate.

-Consistently meet or exceed all monthly sales goals.

-Established referral relationship with alternate providers to secure dedicated server opportunities.

-Always ranked Top Sales Producer companywide.

-Recognized for superior customer follow-up methods, utilizing CRM software.

-Selected as Lead Account Executive for 6 staff; trained new hires; assisted staff achieve goals (2003-2005).

Account Executive (2001-2002)

Marketed dedicated servers, shared web hosting, registered domain names, DSL lines, Ricochet, and ISDN products to small and medium-sized companies.

-Fast-track promotion to senior level, due to exceptional sales performance.

-Ranked Top Salesman (within first 6 weeks).

WASATCH PROPERTY MANAGEMENT, El Cajon/Chula Vista, CA 2000 - 2001

Provide commercial and residential property management services, to include apartment communities for rent, buildings, office space, and business development.

Leasing Consultant

Accountable for leasing initiatives and supporting corporate marketing plans for 300-unit apartment complex. Assessed client needs, showed property/amenities, managed rental availability, screened applicant, customer follow up, communicated rental policies/terms, and completed all necessary leasing documentation. Ensured appearance of leasing office and property to enhance property value. Conducted competitive market analysis on a consistent basis to evaluate trends. Collected rental payments, resolved resident complaints/issues, entered rental payment data, and facilitated resident evictions.

-Developed relationships with apartment locator services and local businesses to provide informational material and increase brand awareness.

-Maintained 100% occupancy rates.

-Developed and maintained apartment rental waiting list (up to 9-months).

Early career history prior to 2000

MACY'S DEPARTMENT STORE, LaMesa, CA

Sales Associate

-Achieved Outstanding Score (100%) for 3 Secret Shopper audits.

-Ranked Number One Salesman every month

CAREY INDIANA LIMOUSINES, Indianapolis, IN

Senior Chauffeur

-Designated Preferred Chauffeur for Ryder Cup (Boston, MA)

-Achieved Gold Certified Chauffeur

TROPICAL BEAUTY, Portland, IN

Route Sales Manager

Accountable for all route operations. Serviced and managed 30 client accounts; supervised 6 route drivers.

EDUCATION

VINCENNES UNIVERSITY, Indianapolis, IN

Bachelor of Science

CONTINUING EDUCATION / TRAINING

CENTER FOR BUSINESS AND TECHNOLOGY OF JOHNSON

-Excellence in Customer Service

-Conflict Resolution

-DiSC Profile Personality Assessment Test

-Leadership Essentials

-Reaching for Stellar Service

COFFMAN GROUP

-Sales and Marketing

-Sales Management Training

-MS CRM 4.0 Dynamics Training

CODERO TRAINING

-Rodopi Systems

-Basic Hosting Technology

-Hosting Products/Services

-cPanel, Parallels Plesk control panel, 1-365 and Pardot Training

OTHER TRAINING

-Fair Housing Seminar certificate (February 2001)

-Leasing Educational Seminar (2000)

-Tom Hopkins Sales Seminar

LICENSES

-Licensed Airplane Mechanic (A&P Maintenance Certificate) [1992]

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