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Jacksonville , FL, 32256
November 23, 2009

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Cindy Kelly

**** ********** ** *** ***

Jacksonville, FL 32256

706-***-**** (Cell)

Objective : To obtain a administrative position where I can use my computer and clerical skills.

Professional Skills

• Microsoft Office

• Microsoft Windows

• Medisoft

• Communications/ Bilingual

• Medical Transcription

• Filing/Editing

• Typing (55+ wpm)

• Office Procedures

• Telephone Skills

• processing payments on computer

• Accounting

• Insurance claims

• Front office experience\ Data Entry

• updating patient information on Computer

• Customer Service Skills

Education Medical Office Administration Program / Secretarial Specialty

Berdan Institute, Completion Date: 01/08

G.P.A. 3.9/4.0; Attendance 90%

Passaic County Technical Institute, Graduation Date: 06/05

G.P.A 2.9/3.0; Attendance 100% Diploma

Employment Skills

• Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Excellent interpersonal and communication skills

• Ability to follow instructions well and make decisions

• Exceptional work ethics, highly dependable, committed and loyal.

• Maintained all record-keeping procedures without error

• Delegated responsibilities to employees to meet expectations

• Effectively developed telephone communication skills

Employment History

Work Study/office experience, Wayne NJ 06/07 - 10/07

Admissions, Filing Student Forms,Assisting Financial Aid Advisor

Cashier, Steve & Barry’s sportswear, North Augusta SC 09/06 – 02/07

Return And Exchanges: Customer Service

Teachers Assistant, North Jersey 4C’s INC.

Paterson, NJ

Assist teachers with Children 01/06-08/06

Internship 12\07-01\08

Front Office Receptionist

Appointment Setting: Insurance Verification


Billing Specialist 04\08-09\08

Anesthesia Billing : Inbound Call Center

Teleperformance 12\08-04/09

Bilingual Representative

Florida Medicaid : Inbound Call Center

Sitel Inc 05/09-07/09

Customer Service Representative

CIGNA Medical: Inbound Call Center

JMI Staffing 10/09-Present

Administrative Assistant/Receptionist


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