Hardworking and Dedicated
Resume:
Dreama D. McDaniel
Fayetteville, NC 28314
*************@*****.***
PROFESSIONAL EMPLOYMENT
Time Warner Cable
Customer Service Representative July 2007- April 2008
Assist and educate customers on products and services.
Process sales orders for residential, commercial and special accounts. Retrieve and research customer account information in order to respond to customer inquiries.
Troubleshooting products such as cable service, high speed internet, digital phone services.
Sprint
Customer Service Representative Sept 2004- July 2007
Assist and educate customers on products and services. Process sales orders for new and existing customers. Maintain monthly quota of 100% or better.
Resolve customer complaints, research lost and misapplied payments.
Selling products such as, local and long distance service, high speed internet, cellular phone service, satellite t.v..
Freedom Furniture & Electronics
Internet Sales Sept 2003- Sept 2004
Process and approve credit applications.
Sell products via the internet. Write sales contracts, process sales orders, shipping of merchandise.
Customer service follow-ups to ensure customer satisfaction.
Eckerd Drug
Assistant Manager Apr 2002- Mar 2003
Assist with store management duties which include maintenance of excellent customer relations and acceptance of responsibility for store operations in the absence of Store Manager.
Train new employees on the operation of store, cash register. Assign daily tasks, prepare daily sales reports and deposits.
Helped increase store sales by 35%.
Hechts Dept Store
Sales Associate Aug 2001- Mar 2002
Assist customers with merchandise, operate cash registers, excellent customer service.
Process of credit applications for in store credit, accept payments, prepare daily deposits, daily sales reports.
Design merchandise displays, price and stock merchandise.
Telespectrum Worldwide Inc.
Telephone Sales Representative Jan 1999- Oct 2001
Offered products and service for fortune 500 companies through use of an automated dialing system.
Upheld and maintained strict quality guidelines while inputting customer information.
Received numerous sales awards for achievements of 100% or better.
Skills
Financial Management background
Proven motivational and leadership skills
Good oral, and written communication skills
I have excellent analytical skills, and Customer Service Skills
Excellent data entry, and computer skills
Education
Sherrills Academy of Hairstyling, Fayetteville, NC 1992-1993
Cosmetology License
Stevenson High School, New York, NY 1987-1990
High Shool Diploma
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