Customer Service Sales

Haregewoin Alemu

**** ******** *** **** **********, MD 20744 703-***-****

***********@*****.***

PROFESSIONAL PROFILE

** ***** ********** ****** ******** service and in the Banking industry seeks, to assist your firm with my Technical expertise and teamwork to help the organization grow.

EDUCATION

Career Technical Institute, Washington, DC

Office Support Specialist-Bookkeeping, March 2012

SKILLS SUMMARY

• Skilled in Microsoft Office

• Good leadership skills

• Excel in Time Management

• Type 60 WPM

• Expert in Business Communication

• INTVIT/ QuickBooks

PROFESSIONAL EXPERIENCE

CVS Company Washington, DC 2010- Present

Sales and Customer Associate

• Manage daily account transaction and cash management

• Handle customer inquires about store products

• Train new staffs per management request

• Perform additional duties as assigned

7-Eleven Washington, DC 2009 –2010

Sales and Customer Associate

• Manage daily cash transaction

• Handle customer inquires about store products

• Provide assistant to the management on deliver and ordering items based on inventory

• Train new staffs

Commercial Bank of Ethiopia Ethiopia, Africa 2007- 2008

Accountant

• Provided financial advice and processing all transactions

• Handled elevated customers complaints by listening to the customers and being firm and professional

• Coordinated team building activities to motivate and encourage staff

• Maintained account balanced for CBE

Commercial Bank of Ethiopia Ethiopia, Africa 1995 –2007

Bank Teller Supervisor

• Handled over 80-100 customers per day and made sure customers’ were satisfied with their transaction

• Processed deposits, checks, withdrawals, and gave change to customers

• Notified customers when they have insufficient funds and gave advise on their options

• Supervised the work of 10 bank tellers and bank clerks and trained new staffs as needed

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