Clerical/Customer Service

Susan Davis

***** ***** ***** ***** ********, CA 92345 Phone: 760-***-****

EDUCATION

Pacific High School Graduate Highland Junior High

EMPLOYMENT

Part-Time in Home Business

**/***3 – 1/2008

Hesperia, California

Duties included gathering customer information from buyers and sellers of privately owned notes, bringing them together and receiving a percentage of the final transaction. Customer service, faxing and internet computer work. Accounting, data entry and filing.

Data Entry/Customer Service/Pest Control & Termite Scheduler – Brezden Pest Control 10/2000 - 09/2002

San Luis Obispo, California

Duties included, but were not limited to: Scheduling of technician routes for both pest control and termite department. Dispatched jobs for new and regular customers. Scheduled and dispatched all Fumigation jobs with Fumigation companies. Filing, data entry, troubleshooting and some accounting. Also scheduled all termite work for realtors and provided them with all termite reports and some clearances.

Data Entry/Customer Service - Western Insulation, Inc. 04/1999 - 09/2000 }

Santa Maria, California

Duties Included: Fielding customer requests, dispatched and scheduled insulation jobs, typing bids, setting up job folders for crew and Production Manager, filing and heavy data entry. Some accounting. Also responsible for all Insurance and Workman's Camp. Certificates.

Customer Service - Plumbing and Drain Services 01/1998 - 03/1999 Whittier California

Telecommuting

Duties Included: Customer calls and requests for service, setting appointments, dispatched emergency jobs, filing, data entry and billing.

Data Entry - Young Electric Sign Company 06/1994 - 01/1998 Ontario, California

Duties Included: Answering phones, general clerical duties, data entry, filing, payroll and Administrative Assistance.

Clerical- Ernie's Plumbing and Drain Service 02/1986 - 05/1994

Whittier. California

Duties Included: Taking incoming phone calls from customers, scheduling appointments. Banking, customer billing, collections and filing of customer accounts.

OFFICE SKILLS

• Home Computer, Printer and Scanner, Fax machine, Copier

• Programs Include: Microsoft Office, Microsoft Works and some QuickBooks

• Online Research and E-mail Experience

SUMMARY OF KNOWLEDGE AND EXPERIENCE

Customer Service

Interface well with the Public- Highly Organized

Great Troubleshooting Skills- Detail Oriented

Excellent Communication Skills -Record Keeping

Dispatching Job Orders

References Provided Upon Request

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