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Customer Service Specialist

Las Cruces, NM, 88011
September 01, 2008

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**** *. ******** *****; Las Cruces, NM 88001

Home Phone: 575-***-**** Email: **********@*****.***


I am seeking an opportunity to demonstrate my skills in your business as a team member or other opportunity related positions. This position will provide an opportunity for advancement in other areas and continue to accumulate knowledge and training.


A detail-oriented and self-motivated professional with Banking and Financial experiences. I w ork well independently and as a strong team member. Areas of expertise include: Excellent Oral / Written Communication, Problem Analysis/Resolution and Project Management.


Wells Fargo Home Mortgage/ Home Mortgage Consultant

Responsible for originating purchase, refinance and equity loan transactions. Experienced in FHA, low-income programs, first time home buyer, DAP’s and bond programs. Overlooked two bank branches where I established relationships with bankers, premier bankers, and tellers and educating them on generating referrals. I worked closely with realtors keeping them up to date on current programs and interest rates.

Worked 08/06 – 08/08

Larry Davis (Sales Manager) and Kari Monk (Branch Manager)

Phone: 480-***-**** and 480-***-****

Wells Fargo Home Mortgage/Mortgage Associate Assited in an average pipeline of 4 million per month. Help with customer needs from purchases, refinances, and equity loans. Experienced in AOW and MR2 systems. Responsible for decisioning of files, preparing files to send to processors, and gathering required documentation for closing of files.

Worked 10/05- 07/06 Mihaela Stoica (HMC) and Julie Peoples (Branch Manager) Phone: 562-***-**** and 562-***-****

Summer Intern- New Mexico Mutual Group Company that provides Workers Compensation insurance. Worked on a huge project where I was responsible for producing an Agents Manual for the new software that New Mexico Mutual had implemented that allowed Agents to go online and get estimated premiums, to submit information, and to be able to bind a policy directly online. Attended a few Mediation and Arbitration trials and did many other tasks throughout the day from Customer Service to Information Systems.

Worked 7/05/04-8/06/04 Supervisor: Al Berryman Phone: 800-***-****

Summer Intern- Mountain States Insurance Group Learned various issues of commercial insurance from property and casualty to workers’ compensation insurance. Assisted in Audits, Claims Adjusting, Loss Control Analysis, Marketing Concepts looking at loss ratios and other types of ratios, and Finance and Accounting looking at various Stocks and Bonds.

Worked 5/25/04-7/02/04 Supervisor: Roger Beulow Phone: 800-***-****

Summer Intern- Funding/ Customer Service, Indy Mac Bank Responsible for ensuring adherence to guidelines, resolution to customer issues, auditing of loan files and preparing files for funding.

Worked 6/02-8/02 Supervisor: Cameron King, COO Phone: 800-***-****, Foothills extension


Alamogordo High School- Graduate Class of 2000 Bachelors Degree - Finance graduate of the Class of 2004 New Mexico State University; Las Cruces, New Mexico


Defensive Basketball Player of the Year-2000 (Alamogordo High) Who’s Who Among Students in American Universities Letters in Basketball and Track (Alamogordo High)

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