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Front Desk Professional

Brandon, FL, 33510
September 30, 2008

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Dionne Nesbitt

*** ******** ***** # *** *******, Florida , 33510 813-***-****

Objective: Seeking new opportunities to enhance my knowledge and experience in the healthcare field while

Building trusted relationships with patients through their health care lifecycle.

Professional Profile: Service-focused, hard-working office support professional with over ten years of experience as an assistant supervisor, administrative assistant, and receptionist. Proven ability to tactfully handle sensitive and confidential issues, and the ability to resolve customer complaints. Excellent interpersonal and communication skills. I have a reputation for dependability, honesty, dedication and enthusiasm. I provide premium service to both internal and external clients.

Work Experience:

Baltimore Medical Systems

Baltimore, Maryland

December 2006 – August 2008

Health Benefits Advisor

• Educate and assist potential and current patients on the qualifications, health benefits and eligibility of the sliding scale enrollment process

• Resolve patient inquiries regarding health insurance coverage, pharmacy benefits and fees

• Intervene with care providers on behalf of the patient

• Verify patients documentation to insure accuracy and eligibility

• Responsible for distributing accurate health benefits information to all patients

• Contact patients to schedule or confirm appointments

• Follow-up with patients regarding their status on previously submitted or pre-determination requests

• Connect patients with internal and external specialists as needed

• Partner with Office manager to resolve escalated issues

• Research complex issues across multiple databases and work with support resources to resolve patients issues and concerns

• Known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints

• Facilitated clear and effective communication with staff while acting as liaison for the office manager and doctors providing dependability, honesty, dedication and enthusiasm

• Provide administrative support to medical staff as needed

Baltimore Medical Systems

Baltimore, Maryland

November 2004 - December 2006


• Registered patients

• Answered console for front desk reception area

• Corresponded with various health insurance companies to verify accurate health coverage

• Opened and distributed mail to the appropriate faculty staff

• Faxed, photocopied and filed documentation to various locations as requested

• Assisted all levels of management with the new employee hire process and the front desk day to day operations

• Responsible for informing all employees and patients of the safety rules and regulations of the office

• Maintain and updated patients medical records on an as needed basis

• Scheduled appointments and follow-up visits

NCO Financial Systems, Inc.

Melville, New York

June 1996 – November 2003

Team Leader/Medicaid Account Specialist

• Responsible for supervising a staff of 8 employees and insuring an orderly, safe and functional environment

• Conducted training classes on office policy and procedures

• Reviewed and processed medicaid applications based on eligibility requirements.

• Distributed daily work assignments to staff

• Developed strategies to motivate staff based on productivity

• Conducted weekly staff meetings to discuss objectives and new business strategies

• Conducted training for all departmental new hires and temporary staff

• Reviewed Medicaid applications to determine eligibility

• Responsible for training new hires for the unit

• Reviewed and updated accounts daily

• Responsible for the completion of the Medicaid budget and application process for the New York City

Health department

• Verified client insurance information to determine eligibility

• Scheduled appointments and field assignments for group

• Conducted skip traces on all delinquent accounts via credit bureaus, internet and various creditors

• Performed telephone interviews with patients to inform them of the Medicaid application process

• Transferred all delinquent accounts to the collections department

Strictly Business Beauty Salon

Freeport, New York

April 1990 – August 1993


• Answered an 8 line console

• Scheduled appointments and maintained follow-up with all customers

• Maintained account log and updated data accordingly

• Assisted Cosmetologist with patrons and provide excellent customer service

DDI Enterprises

East Hills, NY

September 1990 - February 1993

Counselor/Matron (part-time)

• Escorted elderly and disabled adults to and from various destinations as assigned

Volunteer Work

• The American Cancer Society

Skills: Microsoft Word, Typing (65wpm) Data entry, Great verbal and written skills, excellent organizational and multi-tasking skills.

Accomplishments: Nominated as an emerging leader by office manager, staff, medical faculty and patients

Education: Malverne High School; Graduated 1987

References Available Upon Request

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