Customer Service University

LUCY DAGNILLO

*** ****** *** *** ****** CO, ***** • 719-***-**** • ********@*****.***

Education

¬Colorado State University Fort Collins, CO 80526

B.S. in Political Science August 2008-May 2011

¬Minor - Criminal Justice

Work Experience

The Employment Law Group Washington, DC 20006

Client Intake Specialist July 2011-Present

• Communicate with over 80 potential clients on average per week through website, phone, and email inquiries.

• Schedule all initial consultations for the Attorneys at The Employment Law Group.

• Scan, file, and bookmark all initial consultation documents into Excel for our Associates to review.

Senator Michael F. Bennet Washington, DC.20002

¬Intern Summer 2011

• ¬Corresponding with Constituents via phone, email, and mail on a variety of political topics at the state and local levels.

• Conducting tours of the Capitol.

• Researched and analyzed a variety of topics where I then wrote a response to Constituents.

• Using the InterTrac Program for sorting emedia, web mail, and entering Constituent data.

• Helping Legislative Assistants and Aides with all necessary tasks, communication with Constituents, and press release for the Senator.

• Running errands for the Senator and staff, answering phones, and sorting mail.

Eighth Judicial District- District Attorney's Office, Larimer County

Victim's Advocate Intern August 2010-May 2011

• ¬Proficient skills in Microsoft Word by creating Sentence Outcome letters, Disposition Notifications, and Offer Letters Daily.

• Daily contact with Victims of crime, both violent and nonviolent, resulting in great communication and interpersonal skills.

• Shadowing District Attorney's in Trials, Juvenile Court, and Bond Hearings resulting in a greater understanding of the Law and our Criminal Justice System.

CSU Testing Center Fort Collins, CO 80526

Test Grader August 2009-May 2011

¬

• ¬Worked 10-15 hrs/wk while in college, and maintained a 3.5 G.P.A.

• Graded tests for all faculty on the CSU campus, and provided customer service to all university staff members.

• Experienced working with a diverse faculty at Colorado State University.

• Proctoring GRE, GED, TOFUL, SAT, and ACT standardized tests.

Skills

• Communication skills are implemented on a daily basis communicating with potential clients at the Employment Law Group.

• Critical Thinking skills reinforced when dealing with difficult clients and those unfamiliar with the Legal process at the Employment Law Group.

• Demonstrated ability to work effectively in team and individual projects at CSU and in the work place.

• Excellent organizational, coordination and time management skills utilized to balance school, work, and extracurricular activities such as volunteering and CSU Mock Trial.

• Public speaking skills used during meetings with Victim's prior to court hearings and trial and when communicating with Constituents.

Activities

• The National Society of Collegiate Scholars- CSU chapter member, March 2010. Allowed me to become engaged in my community through various service projects including the Rely for Life, CSUnity, and Fall Cleanup.

• Mock Trial- CSU, August 2009-May 2010. Allowed me to become more familiar with the Legal System by acting as a Defense Attorney.

• Phi Alpha Phi- CSU Political Science Chapter member, August 2010. Allowed me to become engaged in activities that are relevant to my career goals.

• Student Funding Review Board- CSU, August 2010. This board allows me to allocate my student funds to the university wide budget.

• Rec Center Advisory Board- CSU, August 2010. This board allowed me to become the liaison for students to allocate student athletic fees into the university wide budget.

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