Project Manager/

John M. Palonder

*** ****** ******

PO Box ***

Perryopolis, PA 15473

Phone: 724-***-**** / E-mail: *********@*****.***

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Objective:

• To secure a position with a well established organization that will enable me to use my experience and my ability to work well with people that will lead to a lasting relationship in the field.

Experience:

Rent-A-Center (Assistant Manager) Uniontown, PA February 2011-Present

• Maximize sales by converting referred customers to rent-to-own agreements.

• Educate customers on the rental contract and delivery expectations

• Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment

• Create, manage and execute plans to increase sales and conversion percentage

• Work as a cooperative member of the partnership store team and the RAC RTO team in all operational aspects

• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process

• Provide premier customer service to referred clients to include follow-up calls to customers

• Provide leadership and guidance to coworkers

• Use the companys programs to manage coworkers including selection, training, motivating, evaluating, coaching and developing people

• Assist in the unloading and set-up of incoming new product deliveries and also assist in the preparation, loading and delivery of products to customers

• Ensure inventory payments are made in a timely manner

Schwan’s Food Company (Customer Service Route Representative) Delmont, Pa.

May 2010 – January 2011

• Drove the widely recognized Schwan’s truck to sell and deliver more than 300 varieties of frozen foods to customers in a wide area.

• Met sales goals and effectively served the current and future customers of the company

• Loaded and unloaded all product inventory for daily deliveries

Johnny P Satellite TV (Owner/Operator) Perryopolis, PA June 2004-December 2009

• Average Annual Sales Revenue $200K.

• 225 new customer accounts annually.

• Managed 7 employees.

• Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.

• Planning installations by evaluating location, locating access and laying-out equipment and wiring plan.

• Managed all customer order requirements while adhering to internal and external codes, regulations and standards.

• Posses the professional demeanor necessary to interact effectively with employees, customers and external vendors at all levels and the proven abilities to plan, organize, and prioritize multiple simultaneous assignments real-time while managing to budget and schedule.

• Leadership qualities that help identify employees who will enhance the organizations performance, have the character, skills, or traits that can be developed, and act as a mentor or coach.

DirecTV and Dish Network Satellite Systems (Senior Installer) February 2000- June 2004

• Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.

• Ability to work independent of supervision and make decisions of wide variety and complexity.

• Managed an average of 5 new customers per day.

• Responsible for handling and reconciling an average of $250 per day.

Palonder’s Family Owned Hardware Store Perryopolis, PA. June 1970 – February 2000

Co-owner/Partner (1985-2000)

• Managed customer sales process. Responsible for customer quotes, product pricing, sales orders, invoicing, customer returns, accounts receivable, and cash application.

• Provided professional project consultation within customer defined project requirements.

• Provided customer technical support for products offered.

• Managed the storeroom receiving process. Responsible for order accuracy and quality, vendor disputes, inventory stocking, product pricing, and product display or placement.

• Managed delinquent account collection process.

• Experienced forklift operator.

Education

Frazier High School Perryopolis, PA Graduated 1970

Skills:

Operating Systems: Windows 2000, Windows XP, Windows Vista

• Software Packages: Microsoft Word, Microsoft Outlook Express, QuickBooks

References available upon request.

Contact this candidate