Customer Service Sales Manager

John W. Drew

*** ********** ******; Lynbrook, New York 11563

Email: *****.****@*****.*** Mobile: 516-***-****

Skills Summary

• Strong layout and plan reading abilities

• Able to oversee and manage a crew of employees or work as part of a team

• Strong organizational skills

• Able to communicate effectively to project managers or customers

• Strong sense of pride and responsibility

• Dependable worker and quick learner

Plumbing Mechanic

Plumbing Mechanic proficient in all phases of commercial, industrial and residential plumbing.

Professional Experience

Plumbing Mechanic, Bluewater Plumbing & Heating

January 2007- present Middle Village, NY

• Led and participated in a wide array of projects including: new construction, renovations, commercial and industrial plumbing and alterations including ADA facilities.

• Troubleshoot plumbing and heating systems including domestic water systems, hot water and steam heat systems, waste, vent and gas lines.

• Handled service calls and emergency repairs.

• Led a team to complete projects on schedule and within budget.

• Represent the Company as needed for inspections.

• Anticipate future needs and challenges of projects by creating comprehensive project and supply lists and communicating progress to office team.

Plumber’s Helper, All American Plumbing, LLC

February 2005- January 2007 Tampa, Florida

• Worked directly under licensed Master Plumber.

• Responsible for responding to scheduled repairs as well as emergency situations.

• Gained broad base of experience while preparing for future plumbing certifications.

Residential Sales Manager, Stafford Demarco Interior Design Fir m

2004 –2005 Palm Harbor, Florida

• Managed sales of furniture and accessories for locally owned interior design firm.

• Responsibilities included inventory management, client relations, appointment management, and one-on-one exceptional customer service.

• Contributed to creative advertising and company marketing.

• Worked off-site during semesters while I continued my formal education.

Education

Santa Fe Community College, Gainesville, FL

Courses in Business Administration

Tarpon Springs High School, Palm Harbor FL

Courses completed in Algebra II and Science, which are recommended by the New York UA Plumbers Union Local 1.

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