Customer Service Manager

MIGUEL AGUAYO, JR.

________________________________________________________________________________________________________________________3555 Bruckner Blvd, Bronx, New York 11418 Phone: 347-***-****/ E-mail: *******@*********.***

Objective: To continue a career in the transportation and hauling industry.

Qualifications:

• Fundamental knowledge of: Hauling, logistics, DOT, OSHA and other state and federal regulations.

• Strong Interpersonal Skills: Ability to communicate with all levels of Management.

• Excellent organizational and leadership skills: Demonstrated aptitude for learning new tasks quickly.

• Disciplined and well organized in work habits; ability to function smoothly under pressure.

• Motivated self starter, willingness to take on additional responsibilities.

• Personal Attributes: Mature, stable, hardworking, trustworthy and loyal.

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EXPERIENCE:

Allied Waste Industries, Brooklyn, New York 2001 – 2007

Position: Operations Manager

• Manage daily operations of the hauling division. Implement operating procedure and ensure excellence driven standards are met.

• Develop and implement comprehensive driver safety and training programs, policies and procedures. DOT and OSHA compliance; accident investigation and claims administration.

• Manage department of staffing levels, hiring and training of employees. Ensures positive morale of operation employees.

• Interact with customers and local, state and federal government employees to resolve customer service concerns, and ensure regulatory compliance standards are met.

• Ensure maximum productivity and route management systems for commercial, roll off and residential route and establish productivity improvement goals were needed. Division and route consolidations.

• Responsible for the adherence to operating standards, the development of supervisory goals and objective and the management of labor hours and disposal expenses.

• Implements and maintains an effective loss control and safety program.

• Provides coaching and counseling for staff development. Trains supervisors to interpret and understand productivity and other line of business reports.

• Work with General Manager and other department managers to ensure the long-term success of the division.

• Approve expense and manages the budget for the operations department including approval of purchase orders and vendor purchasing. Approves the payroll of all employees under direct supervision.

Health Care Waste Services, Bronx, New York 1999 - 2000

Position: Dispatch Supervisor

• Dispatching and routing fleet of 20 trucks.

• Daily routing of stops to ensure timely pick-ups and deliveries throughout the tri-state area with an average of 30 to 40 stops daily.

• Process all necessary paperwork including shipping logs and manifests required to transport hazardous waste.

• Operate and inspect company fleet of sixteen, twenty-six and fifty-three foot trucks.

• Establish routing schedules, track status of jobs out for delivery, coordinate proof of delivery and verify completion via communication with drivers and clients.

• Analyze job specifications and delivery requirements in order to propose options and recommendations for delivery.

• Hands on supervision, interviewing, hiring and training. Review of drivers and hourly employees in the transportation department.

• Address, respond to and resolve problems and concerns with shipments. Track orders and resolve customer related issues.

• Process and approve all transportation department timesheets and overtime for payroll.

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Health Care Waste Services, Bronx, New York 1997 - 1999

Position: Driver (Promoted 1999)

• Pickup and removal of hazardous waste for numerous medical facilities and hospitals

• Delivered supplies to customers within the tri-state area.

• Delivered hazardous waste to transfer station for proper disposal.

Employment Other:

– On The Spot Auto Collision, Bronx, New York – Tow Truck Drive 1995 – 1996

– Fortunatos Household Effects, Bronx, New York – Forklift Operator 1987 – 1993

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LICENSE CERTIFICATIONS:

• Certified – Fundaments Healthcare Waste Disposal Regulatory & Compliance (OSHA & JCAHO)

• Commercial Drivers License – Class A

EDUCATION:

• Associate Science & Liberal Arts – Medialle College - 1995

TECHNICAL SKILLS:

• Computer: Microsoft Office Software and Internet proficient.

LANGUAGES:

• Bi-lingual ability in English and Spanish

References: Furnished upon request.

Contact this candidate