Restaurant manager
Resume:
Josef Webb Ratzsch
Las Vegas, NV 89147
*****@*******.***
SUMMARY: Life long restaurant background which includes a fine dining German restaurant (220 seats), an upscale family restaurant (375 seats), Sports bar (125 seat), created and operated catering company (6 years) and operated (11 years) permanent, express food booth for Summerfest.
16 months customer service/call center experience. Life/Health Insurance sales.
EDUCATION: University Wisconsin Stout; Menomonie, Wisconsin
5 Semesters Hotel/Restaurant Hospitality
Milwaukee Area Technical College; Milwaukee, Wisconsin
2 Semesters Restaurant Management
West Bend West High School; West Bend, Wisconsin
1972 Graduate
National and Wisconsin Restaurant Assoc. sponsored seminars
To include:
Train The Trainer
Transcendental Association
EXPERIENCE: Self Employed Licensed Health/Life Insurance Broker (October 2008-Current)
Providing benefits to individuals and small business operators.
Williams-Sonoma/Pottery Barn, Las Vegas Customer Care Center
Furniture Team Customer Care (April 2007-August 2008)
Responsible for solving customer problems primarily related to furniture. Thinking outside of the box and solving issues before they escalate. Maintaining high professional standards, quality control and customer satisfaction all over the nation and parts of Canada.
Furniture Logistics Team (Temporary position for peak season)
Responsible for communications between delivery agents, furniture associates and customers. Solving logistical and delivery problems created by customer needs, shortages, overages and damaged inventory.
The Fox and Hounds Restaurant - Hubertus, Wisconsin
Manager; (January 1976-June 1985)
Owner/Operator/President (June 1985-April 2006)
Responsible for the function of kitchen, front of house and office operations. Hands on management of all areas including but not limited to employees, purchasing (food, liquor, wine, equipment), financing, marketing and guest relations.
Karl Ratzsch’s Restaurant - Milwaukee, Wisconsin
Owner/President (March 1995-March 2003)
Supervised and mentored the management team. Investigated and corrected all food, liquor and employee waste. Reduced payroll expenses by streamlining schedules as well as union negotiations. Conducted lease negotiations.
Games Sports Bar - West Bend, Wisconsin
Owner/Vice President (June 1996-October 2004)
Instrumental in lease negotiations, lay-out design/remodeling, beverage pricing.
The Fox and Hounds express Food Booth “SUMMERFEST”
Milwaukee World Festivals, Inc. Milwaukee, Wisconsin
Owner/Operator (June 1986-July 1997)
Supervised all phases of a quality food product served in a festival atmosphere. Layout & design of permanent structured booth for maximum efficiency and profitability in a fast pace operation. Hands on training and supervising a temporary staff maintaining customer service, efficiency, cleanliness and up-selling.
Fox Run Catering - Hubertus, Wisconsin
Owner/Operator (June 1985-July 1989)
All phases of a quality food product served off premise.
Throughout my career I became very proficient at:
Customer Relations
Employee Hiring, Training, Scheduling and Relations
Menu Engineering
Time Management
Purchasing and Inventory Control
Bookkeeping and Accounting (P & L, Balance sheet, Forecasting)
Cash Handling and Management
Macintosh, Windows XP, Vista & 7, Micros POS Computer Systems
Quickbooks, Word, Excel, AS400 and Data base programs
Web Page Design and HTML
Organization of and Data Management
General Plumbing, Electrical and Equipment Maintenance
Rough and Finish Carpentry
Layout and Design, Kitchen, Bar & Dining Room Planning
ACTIVITIES: Wisconsin Restaurant Assoc. Milwaukee Chapter
Board Member
President
Distinguished Restaurants of North America "DiRoNA"
Board Member
Milwaukee World Festivals, Inc. “Summerfest”
Food Committee Member
HOBBIES: Golf, Travel, Cooking, Woodworking and Low Voltage Wiring/Cabling
References Furnished Upon Request
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