Customer Service Office

Reginald D. Moore

**** *. ******* ***. - *******, IL. 60619 (773) 629 – 2041

*************@*******.***

Objective

To obtain employment in a professional environment with advancement opportunities, which will utilize and enhance computer/business skills formerly acquired.

Employment

10/10 – 11/11, Alpine Access, XBOX Universal, 1120 Lincoln Street

Suite 1400 Denver, CO 80203, 866-***-**** HR contact email employmentverifications @alpineaccess.com Customer Care/Technical Support

• Customer Service

• Billing/Account Maintenance using Customer Care Framework

• Console Diagnostics and Configurations

• Preparing of Invoices

2/09 – 10/10, Convergys Cust. Mgmt/Comcast, 201 East Fourth Street, Cincinnati, OH Supervisor, Wendy Kenney 866-***-****

Tier 2 Technical Support Representative

• Computer Diagnostics

• Customer Service

• Utilization of Remedy Ticketing system

• Home/Office networking

• Billing/Account Maintenance

8/07 – 3/08, OAO Technology Solutions / Lasalle Bank – Supervisor, Derrick Simmons 708-***-****

IBM Mainframe Computer Operations

• High Volume Document Production

• Customer Service

• General Office

• Printer Services

1/06 – 10/07, IKON Office Solutions/Motorola 610-***-**** – Supervisors, Bert Fabi 847-***-****, Mike Mahone 773-***-****

Document Production and Customer Services

• High Volume Document Production

• Customer Service

• General Office

• Printer Services

• Mail Distribution and Receiving Services

9/05 – 05/06, Spherion Personnel, Evanston, IL – Staff Supervisor, Angela Schneider 847-***-****

Clerical and Customer Services

• Call Center

• Customer Service

• General Office

• Warehouse Services

9/02 – Currently, Moore’s Services, Independent Contractor Chicago, IL773-***-****

IT Hardware/Software Services

• Hardware Diagnostics on Intel/AMD based Desktops.

• Home/Office networking.

• Motherboard/CPU Removal and Replacement.

• Memory upgrades and configuration/Power Supply Replacement.

• SLI Video Diagnostics and Bios Configuration.

• Operating System Upgrades including Hardware upgrades to meet OS specs.

• Intel/AMD PC Builds According to Customer Specifications.

2/01 – 5/02, Dynastaff Consulting, Oakbrooke, IL – Supervisor, Vince Kocher (630) 678 – 7800 ext.7881

Information Services

• Tape Operator.

• Console monitoring & operation.

• Data Back-up.

• Maintenance of tape library.

Employment cont.

8/98 - 8/00, Chicago State Univ. - Office of Residents Life, Dir. Ms. Mattie Alston (773) 995 - 2002

Computer Lab Tech/Office Support

• Customer Service.

• Help desk

• Computer Lab operations and maintenance.

• Maintained Novell printer network for student lab.

• Instructed students and faculty in the utilization of software applications

and the use of the WWW for research information.

• Installation/Service of PC's and upgrade of software applications.

Education

Northeastern Illinois University, Baccalaureate Program in Computer Science with senior standing.

Currently Preparing for Comptia A+ Certification

Kennedy - King College A.A.S., Computer Information Systems/Business

Graduated with Honors 5/98 GPA. 3.4

Awards/Activities

Received Harold Washington Academic Scholarship 1995 - 1998; Member of Phi Theta Kappa International Honor Society; Alliance for Participation Science Institute Award. AT&T Cyber Navigator Internship Participant 2000 - 2001

Computer Skills

•Complete PC rebuild, repair, and upgrade

•Competent in Microsoft Windows 95/98/NT/XP/Vista/7

•Proficient in Microsoft Office 97/00/XP/03/07

•Trained in C++ programming language

•Skillful in Data Base operations

Contact this candidate