Manager Customer Service

Walter Scott Lambert

**** ** ****

Cleveland, Texas 77327

281-***-**** (home) 713-***-**** (mobile)

*************@*****.***

Introduction:

I am a hard worker and go the extra mile to accomplish the task at hand. At the age of 10, I began mowing lawns. Then at age 13, I seasonally picked peaches and worked on the dock. I hauled hay and raised my own cattle, while holding down a permanent job at a local grocery/feed store. All of this was in my spare time prior to college. I was an excellent baseball and basketball player in high school but I am only 5'9" tall. I was offered many college baseball scholarships but I turned them down because I really wanted to play college hoops. I spoke with Hall of Fame Coach Bill Vining at Ouachita Baptist University about playing for his basketball team. Coach Vining did not have the heart to tell me but told my mom that I would not make the team. I registered at OBU, tried out and made the basketball team despite Coach Vining's prediction to the contrary. This determination and work ethic has been with me and continues with me throughout my life. I am ready for the next challenge.

Education:

Ouachita Baptist University – 1980-1984 B.B.A.

Farm Bureau Tech – 1984-1987

Champion School of Real Estate – September 12, 2007 – October 2, 2007 & Continuing Education

Job Experience:

Charles Men’s Wear- 1981-1984

Assistant Manager of a traditional men’s store. Duties included customer service, inventory management, purchasing, pricing, designing window and store displays, fashion design and tailoring.

Arkansas Farm Bureau – 1984-1991

Claims Adjuster 1984-1988. Responsible for determining coverage on insurance policy, investigate, estimate the damages, negotiate/settle or deny and defend the claim, work with plaintiff/defense attorneys, and time management.

Senior Claims Representative 1988-1991. Increased responsibilities along with regular Claims Adjuster duties including management of catastrophes, setting up district meetings, filling in for the absence of the District Claims Manager, and training newly hired adjusters.

Farm Bureau Tech – 1991-1993

Instructor – Responsible for preparation of curriculum, course material and class schedules, training students on the most up to date information about insurance claims and the handling of same, reviewing large claims and meeting with Vice-President of Claims for Round Table discussion, writing articles for newsletter Farm Bureau Technology. Classes Taught included Adjuster Training - Training newly hired adjusters for all lines insurance with the basics of policy contracts recorded statements, medical terminology/bodily injury, and negotiations; Property - Training adjusters on all aspects of estimating property damage on houses, barns and some commercial buildings; Physical Damage - Training adjusters on the ability to write estimates on all makes and models of vehicles, including evaluating and determining total losses and settlements; District Claim Manager Training - Designed an area of the course that would better assist Claims Managers to train their claims staff and large claims file review in the areas of coverage and evaluation; Advanced Adjuster Training - Training experienced claims adjusters on large claim files, bodily injury, and career development; and Flood - Training claims staff on the rules and regulations of Federal Flood Program and estimating these specific claims and forms.

Texas Farm Bureau – 1993- March 2007

District Claims Manager –Managed an average of 10 multi-line claims adjusters in their everyday claim workload, performed coverage and file review of 400 to 500 claims a month. Developed and detailed a new claims handling procedure. Worked individually with each claims adjuster on their professional development and four of my trainees went on to become District Claims Managers. Managed 70 first and third party lawsuits monthly. Worked with defense attorneys on discovery and trial strategy. Mediated over 150 cases and assisted in over 40 trials. Managed several Catastrophes including Hurricane Rita where I managed over 60 claims’ staff for six months while implementing and new and more efficient mapping and adjuster assignment system which enabled faster and superior claim service to customers.

Taylor & Lambert – December 2007- present

Commercial and Residential real estate: Developed a strategic plan to sell our company to the public to obtain listings, marketing, negotiating and closing properties.

Real Estate Development: Assisted in the land planning, engineering, developing communicating with governmental bodies, cost analysis and marketing of properties for projects that included Timbercrest, Liberty Motorsports Park, Alamo and The Corridor.

Seminars & Presentations:

Kansas Farm Bureau – 1991; 1992 – Advanced Adjuster Training

State of Louisiana Claims Representatives – 1991; 1992 – Adjuster Training

Mountain West Farm Bureau (Denver, Colorado) – 1992 –Advanced Adjuster training

Houston Mediators and Attorneys Association – 1998 – Presented insurance company perspective on the mediation process.

Presentation to Economic Development Corporation of Cleveland – 2009 – Commercial Development

Presentation to Rotary Club International, Cleveland Chapter – 2009 – Development in the Highway 59 Corridor

Presentation to Cleveland City Council – 2009 – Foreign Trade Zone

Presentation to Cleveland City Council/EDC-2009- Extra Territorial Jurisdiction

Speeches to Cleveland City Council/EDC at regular meetings on development

Community Involvement:

President Rotary Club International, Cleveland Chapter

Cleveland Chamber of Commerce Activities Committee

Past Chairman of Board of Trustees – First United Methodist Church, Cleveland

Cleveland I.S.D. Education Committee Member

Economic Development Corporation of Cleveland Steering Committee

Block by Block EDC Project Committee

Contact this candidate