Customer Service

April D. Williams

***** ******* **** ***** • Riverview, Florida 33579 • 813-***-**** •

******@****.***.***

SUMMARY OF QUALIFICATIONS

I am an ambitious recent graduate of the University of South Florida. I am seeking to enhance your company by utilizing my knowledge of Microsoft Word, Excel, Access, PowerPoint, Lotus Notes, 10-key calculator, facsimile, copiers and other office equipment. I am detail oriented, have strong relational skills and I am kind, motivated, a team player, self-starter, diligent, inspiring, person of integrity, customer service driven, a leader, intuitive, and capable of resolving issues and troubleshooting problems according to company policies and procedures with confidentiality and diplomacy. I am proficient with oral and written communication.

Summary of Professional Knowledge, Skills and Abilities

• Receptionist/Secretary – Handle incoming and outgoing phone communication with customers. Communicate verbally, in writing and face to face contact with customers of all levels. Receive and take messages, Receive and post customer payments. Enter data information into appropriate systems. Handle privilege information efficiently and confidentiality. Maintain files in orderly fashion. Review and analyze tax information.

• Mortgage – Reviewed loan and mortgage documents for accuracy, completeness. Make determination all required documents received. Enter data into appropriate systems.

• Administrative - provides support to company personnel, external vendors and customers; updates and maintains all customer and staff logs, databases and reports. Reviews incoming correspondence and routes matters requiring action to the proper personnel. Composes correspondence and a variety of reports and material from rough drafts, reviewing for correct structure, grammar, and format; Schedules meetings and trainings as requested. Organizes my own work, sets priorities and meets critical deadlines and ensures that such deadlines are met by other staff. Audits reports and assist in preparation of agency reports. Relieves management of certain administrative matters by following up on projects, transmitting information, and keeping appropriate personnel informed of pertinent activities.

• Customer Service – Handles incoming and outgoing calls as well as face-to-face customer contact; escalates customer complaints in adherence to company policies and procedures while maintaining professionalism at all times; Receiving and processing customer orders in a timely manner; Handled Ensuring that customer is satisfied with the outcome of their request; Follow-up with customer in a timely manner on various requests.

• Financial - Managed up to six thousand dollars or more on a daily basis through cashiering responsibilities. Balanced cash drawers and resolved discrepancies. Escalated matters according to company practices. Ensured that company policies and procedures were met on all financial transactions. Processed accounts receivables and payables.

• Supervisory – Provided supervision to clients according to mental health policies and procedures. Distributed medication as indicated by the medical notes. Supervised and recorded client’s personal development skills. Trained, developed and monitored newly hired staff. Provide a report of new hires performance to the supervisor. Assessed training needs for clients and implemented training plans.

Employment Highlights

2012- Present Dish Installations Riverview, Fl

2012 Jeanne Tax Preparation and Book Keeping Tampa, FL

2010 – Present Aramark, Inc. (Part-time) Tampa, FL

-2-

April D. Williams

2007 - 2009 Florida Mentor Tampa, FL

Mental Health

2006 – 2006 Countrywide Mortgage (Temporary Assignment) Tampa, FL

2005 – 2007 Intele Service Center – Call Center Tampa, FL

Education

University of South Florida 2009-2011

Bachelor Degree, Criminology

Hillsborough Community College 2006-2008

Associate Degree, Criminal Justice

Jefferson High School 2002-2006

Diploma, Magnet Criminal Justice

Honors and Affiliations

Math Honors Club

National Technical Honors Society

Junior Civitian

Member of Who’s Who Among American High School Students

Communication Dispatcher Certificate for Law Enforcement

References: Available upon request

Contact this candidate