Customer Service Quality Control

William G. Cameron

**** **** ***** *****

Charlotte, North Carolina 28215

704-***-**** (Home)

*************@***.*** (E-Mail)

OBJECTIVE

To obtain a management/supervisory position with a progressive company that offers quality products, where my abilities as a highly responsible, results-orientated professional can be employed to impact growth and profitability.

SUMMARY OF QUALIFICATIONS

• Extensive track record in training and training supervision

• Extensive experience in customer service settings providing primary evaluation and assistance, telephone research, careful referrals, and knowledgeable product support

• Able to communicate effectively and interface at all levels

• Demonstrated problem-solver

• Effective organizational skills

• Able to establish rapport with a wide variety of clientele and maintain a calm problem-solving manner

• Skilled at working independently, multi-tasking and delegating responsibilities

• Strong supervisory skills

• Able to follow detailed instructions

• Highly motivated, reliable, confident and committed to professional standards

• Flexible under changing situations

• Creative and results orientated

• Familiar with a wide variety of equipment

SUMMARY OF SKILL

• Laboratory Experience (Quality Control, Research & Development)

• Supervisory / Managerial Experience

• Chemical Experience (Chemical Operator, Truck loading, forklift, Batch-making and Reactors)

• Sales Experience

• Mechanical Experience

• Office Experience

• Use of Computers

• Customer Service Experience

• ISO 9000 & 9001 training

• DOT and OSHA training

Instrument Experience

• Gas Chromatography

• Instron and Syntec (tensile and compression test)

• Polymerization with S-B Reactors

• Rheology (high shear testing)

• Surface Tension

• Worked with SAP ovens at different temperature rates

• FTIR

• Film Testing

• Klept Color Testing

• UV Chromatography

• Coating Testing and Draw downs

• Bacteria Testing

• Spectrophotometer

Software Experience

Windows 95, Windows98, Windows2000, Windows XP, Windows Vista

Opto22

AS 400

Excel

Lotus and Lotus Notes

Words

WORK EXPERIENCE

Family Care : (7/2009-2/2010)-family out –of-state). Personal family care.

Lab Tech (November 2001-May 2009)

BASF Corporation,

Charlotte, N.C.

Worked along side the chief chemist on developing products or improving them for the customers expectations. Performed test utilizing basic test such as pH, solids, viscosity, bake testing, formulating products, coating testing, observing results and reporting, polymerization in reactors, stripping off volatiles,

Using gas chromatography to detect amounts of volatiles in the product.

In Touch Operator (2000-2001)

Clarke-American, Incorporated;

Charlotte, N.C.

Printed checks for financial institutions as per their request.

Chemical Operator2 (1999-2000)

Rohm & Haas Company;

Charlotte, N.C.

I loaded and unloaded tankers with raw materials and finish products. I, also worked in Quality Control, analyzing products being manufactured on site. Assist in charging reactors.

Manufacturing Supervisor (May 1985-November 1998)

Diamond Chemical Company

East Rutherford, New Jersey

Supervised 22-29 chemical operators and loader/ unloaders for shipping of liquid products. Also, worked as a chemical operator and charged reactors and hot and cold batches.

Chemical Operator

Helion Industries, Inc.

Belleville, New Jersey

Batch-making photo chemicals for photography industry.

Sales Representative

Prudential Insurance/ Basche- Securities

Union, New Jersey

Chemical Operator/Lab tech/Foreman

Inland Chemical/Texaco/Foremost-McKesson Chemicals

Newark, New Jersey

EDUCATION

Microbiology

Rutgers University

New Brunswick, New Jersey

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