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Customer Service Manager

Mahwah, NJ
August 09, 2012

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Christine Ann Berlet-Kern

**** ****** ****** ****

Mahwah, NJ 07430


SUMMARY: Ambitious, conscientious, dependable, genuine, enthusiastic, extremely flexible, dedicated, committed and a team player with strong interpersonal skill all resulting in superior products or services and great willingness to learn,


5/2008 – 10/2010 County Manor Rehabilitation and Healthcare, Tenafly, NJ,

Administrator Assistant, Medical Records Director and Human Resource Director

• Customer Service, basic office functions of greeting, data entry, scheduling appt. and my staff, orchestrated many meetings, hired and interviewed staff for the 3 positions I directed

• Re-organizing chart filing storage, reviewing and closing all resident charts, assisting all chart request with deadlines, organized and facilitated all orientation meetings for new hires, processed all paperwork on new employees, maintained license records

2/2007-12/2007 CareOne, Fort Lee, NJ, Options Advisor/ Patient Representative/ Concierge

• Patient relations, patient advocate, liaison, customer service

4/2006- 5/2008 Pavers Plus Inc., Upper Saddle River, NJ, Office Manager, ran the Office Functions

11/2005- 4/2006 McCriskin Funeral Home, South Plainfield, NJ, Funeral Director

Funeral Directing, embalming, filing legal papers, billing, arranging and ordering services and merchandise

6/2002-12/2005 Oradell Animal Hospital, Oradell, NJ, Receptionist/ Medical attendant

Customer Service, greeting, data entry, answering heavy phones, scheduling appt., providing information, assessing urgency, cashiering, filing, copying, faxing, assisting emergency staff, pharmacy

10/2000 – 7/2002 All Star, NY, NY, Receptionist/ Administrator Assistant

Customer Service, answering phones, filing, copying, faxing, computer entry, scheduling and miscellaneous office tasks assisting office manager

6/1996 – 9/2000 C.C. Van Emburgh, Inc., Ridgewood, NJ, Funeral Director

Funeral Directing, embalming, filing legal papers, billing, arranging and ordering services and merchandise, computer entry and all secretarial tasks and record keeping

12/1995 – 6/1996 Feeney Funeral Home, Inc., Ridgewood, NJ, Funeral Director Intern

Funeral Director Trainee, assisting funeral directors in all aspects of the job

8/1990 – 12/1995 Pascack Valley Hospital, Westwood, NJ, Transport

Transport patients/meds./equipment, answered calls arranging the transportation

8/1995 – 12/1995 Mount Ida College, Newton, MA, Resident Assistant, organizing Events, supervision

SKILLS: *MS Word *Excel *PowerPoint *Works * MIMS System software

*Mortuary Information Management System software

EDUCATION: New England Institute of Mount Ida College, Newton, MA 12/1995

Bachelor of Science, Major Bereavement Counseling and Mortuary Science, Funeral Service

Activity Directing MEPAP 1 & 2; CADC Domain Classes 1, 2, 3 & 4 (2011-2012)


• New Jersey Licensed Funeral Director, 1997

• National and NJ State Funeral Directors Board Certified, December 1996

• National Certificate of Activity Director, 2011


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