Customer Service Administrative Assistant
Resume:
ABDULLAHI IBRAHIM HASSAN
***** ** **** ******* **. #328
Kent, WA 98030
******@***.***
Objective: To secure a full time position that will offer the chance to
Use my skills, training, and experience and provide advancement
Opportunities.
Highlights of Qualifications:
Multilingual in English, Somali, and Swahili, with translation skills
in Arabic and Italian
Outstanding customer service provider
Computer experience with Microsoft Windows, Word, and Excel, and the
Internet
Clerical skills include answering telephones, faxing, filing, typing,
and data entry
Good problem solver and excellent attitude
Hard-working, responsible, dependable, and well-organized and
Independent worker.
Experience: Coordinator, Refugee Women’s Alliance, Kent, WA since
08/25/08
Recruit Somali Bantu Clients, Conduct initial intake, Home visits, Set
up appointments (health, energy assistance, DSHS ext), Fill out
Applications (food stamps, child care, immigration forms and housing
Applications ext). Advocate on behalf of client for housing issues.
Workshops and maintain mentoring relationship with clients.
Case Manager, Center for Career Alternatives, Kent, WA 12/2007 to
08/2008
Bilingual Assistant, Columbus Public Schools, Ohio 09/2005-07/2007
Customer Service Representative
American Red Cross, Columbus, Ohio 09/03-05/05
Answered telephones and provided customer service
Filed documents and performed data entry tasks processed billing
Statements and completed accounting duties
Cleaned health and safety equipment
Claims Examiner
Franklin County Dept. of Job and Family Services, Columbus, Ohio
07/02-08/03
Reviewed client claims
Answered telephones and provided customer service
Faxed and filed documents and performed data entry tasks
Prepared and distributed mail
Quality Controller (temporary job assignment)
Kelly Service
Ices (various assignments), Columbus, Ohio 09/01-06/02
Inspected merchandise for defects
Separated damaged goods and sent them to the appropriate locations
Completed tasks quickly and accurately, consistently meeting quotas
Security Officer
Security Forces, Inc., Winston Salem, North Carolina 03/01-08/01
Maintained security of site and patrolled buildings and grounds at
Scheduled times
Checked customers and employees into and out of facility
Recorded incidents and assisted management and enforcement officers in
Emergency situation.
Stock Clerk (temporary job assignment)
Manpower, Inc. (various assignments), Greensboro, North Carolina
09/00-02/01
Brought merchandise to sales floor and stocked shelves and racks
Marked items with codes and used hand-held scanners to keep inventories
Up-to-date
Kept records of items entering or leaving stock rooms
Interacted with customers to find merchandise, ring up sales, or answer
Questions
Recruiting Assistant / Enumerator
U.S. Bureau of Census, Charlotte, North Carolina 07/99-08/00 Answered
Telephones and typed and filed documents
Provided translation services d census data into system. Conducted
Field interviews and collected census data
Answered telephones and typed and filed documents
Provided translation services
Travel Agent
Independent Travel Agent, Greensboro, North Carolina 07/98-06/99
Booked transportation and hotel reservations, using computer terminal
or telephone
Planned, arranged, and sold tour packages and promotional travel
Incentives
Issued airline tickets and provided customers with travel brochures and
Publications
Computed cost of travel and accommodations
Administrative Officer, UNICEF, 1980-1981
Administrative Assistant, DOD, Department of State, American Embassy,
Mogadishu, Somalia 1984-1991
Deputy Chief of Protocol, Ministry of Foreign Affairs, Mogadishu,
Somalia 1976-1978
Deputy Chief of Protocol, Office of the President Mogadishu, Somalia
1973-1976
Education:
Berlitz, Washington, DC
Translation Certificate in Somali Language 10/00
British Tutorial College, Nairobi, Kenya 1970 General
Lafole College, Somalia B.A. Degree History 1990
Attended Capella University USA 2010
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