Sales Manager

CHRISTINA LEROY

*** ********** **** *. *******, NY 11510

Phone: (347)577- 2700 E-Mail: *****.*********@*****.***

Summary of Qualifications

• Strong Word Processing and Data Entry Skills

• Strong Organizational Skills and Detail Oriented

• Proficient in Microsoft Word, Excel, PowerPoint and, Outlook

• Strong ability to resolve problems

• Great Communication Skills, both Written and Spoken

• Produced various business correspondence documents

• Fast and Accurate typing

• Ability to work independently or as a team player

• Ability to work in a fast paced work environment

• Strong Customer Relations Skills

Experience

Retail Sales Consultant, AT&T 2007- Present

Perform broad range of tasks including

• Assist customers in a courteous and timely manner

• Answer phone, fax and, email inquiries

• Create and cultivate a rapport with customers and create a relationship where they can rely on my expertise

• Consistently attained and often exceeded sales goals and benchmarks for overall Customer Service Experience

• Awarded Top Gun Salesperson for Outstanding performance

• Create daily End of the Day Reports compiling the products sold for the day, totaling the daily revenue for each product and service sold, and detailing the per salesperson revenue

• Review customer’s accounts and make decisions regarding the allocation credits and adjustments to bills and granting courtesy exceptions for the purchase of product and services at discounted prices

• Assist in merchandising of store products

• Training and assisting new Retail Sales Consultants in the operation of company software and procedures

Front-End Store Manager, Western Beef 2006- 2007

During my year and a half at the Western Beef, I was able to quickly progress from Cashier to Front- End Store Manager. As Front- End Store Manager my responsibilities included

• The training of new cashiers

• The management of up to 14 cashiers and Customer Services

• Conducting the daily audit of the cashboxes of these cashiers

• The proper allocation of store credits, and all store refunds

• The resolution of scheduling conflicts

• The completion of sales reports and cashier evaluations

Education

CUNY Brooklyn College 2010

Bachelor of Science in Business Management and Finance; Minor in Business Law

New York Real Estate Institute 2011

Real Estate Salespersons Licensure

Skills

• Personable

• Ability to overcome objections

• Highly motivated

• Four years sales experience

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